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citizenM Boston Back Bay

★★★★·9.4/ 10Excellent

ccitizenM·Marriott Bonvoy·Hotels

📍408 Newbury Street · Boston ↗

📞+16178612626

Check-in 02:00 PM / out 11:00 AM

Fitness facilities (surcharge)Air conditioningLift / ElevatorLuggage storageExpress check-in/check-outFacilities for disabled guestsAll 33 facilities +

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite

Marriott Bonvoy · From guest reports · actual benefits may vary

Room upgradeSubject to availability

Subject to availability

Free breakfastRarely

Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

25 to 49 Qualifying Nights in a calendar year.

04

Guest scores & sentiment

From 494 guest reviews · multi-source · as of 2026-07-05

Guests praise the prime location, modern tech, comfortable beds, and breakfast. Staff service is generally excellent. Main complaints involve extremely compact rooms unsuitable for couples, awkward layouts requiring climbing over beds, occasional noise issues, and sporadic maintenance or cleaning delays.

Dimension scores · cross-source

Location10.0

Surroundings9.6

Cleanliness9.4

Facilities9.2

Service9.1

Value9.0

＋ PraisedPrime location · Smart room technology · Comfortable bedding · Great lobby atmosphere

－ ComplaintsTiny rooms, hard to move · Must climb over partner · Inconsistent cleaning · Maintenance issues

KEYIdeal for solo travelers or young couples accepting compact spaces. Couples should verify room layout. Those sensitive to noise or needing prompt cleaning should proceed with caution.

No checkout or paid ranking here — commission never drives content.

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R

Room types · 8

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

King Room

King Room

1 × Extra-large double bed (Super-king size)14 ㎡up to 2

The double room features air conditioning, an iPad, as well as a private bathroom boasting a shower and a hairdryer. The double room offers a TV, a wardrobe, a safe deposit box and heating. The unit has 1 bed.

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King Room

King Room

1 × Extra-large double bed (Super-king size)14 ㎡up to 2

The double room provides air conditioning, an iPad, as well as a private bathroom featuring a shower and a hairdryer. The double room comes with a TV, a wardrobe, a safe deposit box, as well as heating. The unit offers 1 bed.

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King Room - Accessible

King Room - Accessible

1 × Extra-large double bed (Super-king size)14 ㎡up to 2

The double room provides air conditioning, an iPad, as well as a private bathroom featuring a shower and a hairdryer. The double room offers a TV, a wardrobe, a safe deposit box and heating. The unit offers 1 bed.

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King Room - High Floor

King Room - High Floor

1 × Extra-large double bed (Super-king size)14 ㎡up to 2

The unit offers 1 bed.

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King Room - Premium View

King Room - Premium View

1 × Extra-large double bed (Super-king size)14 ㎡up to 2

The double room provides air conditioning, an iPad, as well as a private bathroom featuring a shower and a hairdryer. The double room comes with a TV, a wardrobe, a safe deposit box, as well as heating. The unit offers 1 bed.

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King Room with Premium View

King Room with Premium View

1 × Extra-large double bed (Super-king size)14 ㎡up to 2

The unit offers 1 bed.

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Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

1 × King bed14 ㎡up to 2

<p><strong>1 King Bed</strong></p><p>151 sq feet </p><br/><p><b>Internet</b> - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) </p><p><b>Entertainment</b> - 43-inch LED TV, premium channels, and iPad</p><p><b>Food & Drink</b> - Refrigerator</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, and rainfall showerhead</p><p><b>Practical</b> - Safe, iron/ironing board, and laptop workspace</p><p><b>Comfort</b> - Climate-controlled heating and air conditioning, fresh towels every 4 days, fresh bed sheets every 4 days</p><p><b>Accessibility</b> - Shower grab bar height (inches): 36</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request</p><p>Non-Smoking</p>

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Room, 1 King Bed, City View

Room, 1 King Bed, City View

1 × King bed14 ㎡up to 2

<p><strong>1 King Bed</strong></p><p>151 sq feet </p><br/><p><b>Internet</b> - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) </p><p><b>Entertainment</b> - 43-inch LED TV, premium channels, and iPad</p><p><b>Food & Drink</b> - Refrigerator</p><p><b>Sleep</b> - Pillowtop bed, premium bedding, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, and rainfall showerhead</p><p><b>Practical</b> - Safe, iron/ironing board, and laptop workspace</p><p><b>Comfort</b> - Climate-controlled heating and air conditioning, fresh towels every 3 days, fresh bed sheets every 3 days</p><p><b>Eco-friendly</b> - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p>

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N

Nearby & map

DiningSights

1

311 Omakase

Japanese, Sushi · ★ Michelin

$$$$

Located on the ground floor of a South End rowhouse, this intimate chef's counter is the vision of Chef Wei Fa Chen. Pale walls and light wood provide a blank canvas to show off the chef's seasonal selection of ceramic platters (from Kyoto and Asheville), custom-made tatami coasters and thoughtfully crafted cuisine.The chef's omakase features impressive nigiri showcasing high-quality product, much of it imported from Japan; and the range of fish could include fluke, striped beakfish and goldeneye snapper. Cooked items precede the sushi and highlight a particular cooking method, such as delicat

1.4km

2

Pagu

japanese, tapas · Bib

$$

Chef Tracy Chang’s flagship restaurant has been a Cambridge mainstay since the day it opened in 2017. With a fun menu that takes cues from both Spain as well as countries across Asia, the cooking delivers quality ingredients, bold flavors, and the right amount of care. Think patatas bravas with mojo verde, tempura-fried string beans with Thai chili hot sauce, crab laksa with ramen noodles and poached shrimp, and fluffy baos stuffed with pork belly. For dessert, there must be chocolate cake, a gluten-free, vegan-friendly effort made with tofu that disappears in a flash. From countless community

1.8km

3

Jahunger

uyghur · Bib

$$

Hailing from China’s Xinjiang region, Uyghurs are largely Muslim, and their cuisine is informed by both Chinese and Arabic cultures. That means you can expect plenty of lamb, spices, color and dishes full of verve and vitality. The specialty is hand-pulled noodles; these deliciously chewy, thick noodles slip down very easily, whether you’d gone for Laghman noodles or Jahunger noodles with Sichuan peppercorns – you can feel them nourishing your body and your soul. Start with dumplings with their own chili oil and end with refreshing homemade yogurt with honey. The original Jahunger opened in Pr

1.9km

4

Sumiao Hunan Kitchen

Chinese, Hunanese · Bib

$$

This bright spot among Kendall Square's many offerings is one of the few Chinese restaurants specializing in Hunanese cuisine in the area. Sumiao Chen trained as a doctor and scientist but her true passion for food led her to open this local favorite in 2017. There are plenty of Chinese staples but look closely to discover an enticing selection of regional specialties. Spicy, crunchy cucumbers are a flavorful accent to any dish. Chef Zhang's stir-fried rice noodles are a delightful heap strewn with egg, chives, cabbage and bits of pickled green beans, while Grandma's pork features shang gan, o

2.1km

5

Asta

Contemporary

$$$$

For more than a decade, Chef Alex Crabb has cooked to the beat of his own drum on a quiet strip of Back Bay. The minimalist space is little more than exposed brick, a gold-painted tin-pressed ceiling, and a curved chef’s counter overlooking a tidy open kitchen. The tasting menu, meanwhile, is not easy to pin down, as dishes change on a whim, often in the same week, and at times are more conceptual than coherent. Nevertheless, this relaxed team is full of ideas, and chefs deliver dishes themselves. Recent highlights include herb-crusted John Dory with grapes, dry-aged duck with chicory, and cha

214m

6

Select Oyster Bar

seafood, oyster

$$$

Long a local favorite, Chef Michael Sherpa's oyster bar is located on the ground floor of a Back Bay rowhouse, and the intimate setting, dominated by an L-shaped pewter bar, radiates good vibes. High quality seafood is the order of the day, be it the daily crudo, crab salad or honey-butter dressed Maine uni toast. The icy plateaux is a splurge-worthy indulgence, best shared with friends (or not). In true oyster bar fashion, the menu is supplemented by a daily offering of oysters and other shellfish. Hearty appetites will appreciate the Casco Bay halibut, beautifully cooked and plated with shav

398m

7

Fox & The Knife

italian · Bib

$$

The roots of Chef Karen Akunowicz’s pasta empire trace back to this welcoming restaurant in South Boston, where she draws inspiration from her time in Italy. Everyone from parents in for a quick meal with their kids to younger couples just getting their evening started take to the lively space fit with a long bar up front and banquettes further back. Meals must begin with warm pieces of focaccia stuffed with taleggio or, for something a bit lighter, gnocco fritto with mortadella. Broccoli Caesar is a classic starter too. Pasta, as expected, is the main attraction. The likes of raviolo carbonar

2.7km

8

Mahaniyom

thai · Bib

$$

Childhood friends who grew up north of Bangkok end up in Boston for college. It's not the plot of a cinematic hit; it's the story behind Mahaniyom. This Brookline Village spot, with seating for just two dozen, packs a punch with a highly original menu of Thai small plates and creative cocktails (sip the Mahaniyom Sazerac with Thai tea-infused rye). Dishes to consider include yum som-o, or pomelo salad, a seasonal treat featuring grilled tiger prawns arranged with diced citrus segments, roasted cashews and toasted coconut. Kang pu is a decadent bowlful of house-made red curry in rich coconut mi

3.0km

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Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.