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citizenM Boston Back Bay

★★★★·9.4/ 10Excellent
ccitizenM·Marriott Bonvoy·Hotels
Check-in 02:00 PM / out 11:00 AM
Fitness facilities (surcharge)Air conditioningLift / ElevatorLuggage storageExpress check-in/check-outFacilities for disabled guestsAll 33 facilities +
Review
01

Membership tiers & benefits

Choose a membership tier to see published upgrade, breakfast and late-checkout benefits. Hotel and programme conditions apply.

Marriott Bonvoy · Published programme benefits · check hotel-specific conditions
Room upgradeConditions apply

Subject to availability

Free breakfastNot included
Lounge accessConditions apply

Lounge access at select properties

Late checkoutConditions apply

延迟至14:00退房 · until 14:00

Welcome giftConditions apply

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 494 guest reviews · multi-source · as of 2026-07-05

Guests praise the prime location, modern tech, comfortable beds, and breakfast. Staff service is generally excellent. Main complaints involve extremely compact rooms unsuitable for couples, awkward layouts requiring climbing over beds, occasional noise issues, and sporadic maintenance or cleaning delays.

Dimension scores · cross-source

Location10.0
Surroundings9.6
Cleanliness9.4
Facilities9.2
Service9.1
Value9.0
+ PraisedPrime location · Smart room technology · Comfortable bedding · Great lobby atmosphere
- ComplaintsTiny rooms, hard to move · Must climb over partner · Inconsistent cleaning · Maintenance issues

KEYIdeal for solo travelers or young couples accepting compact spaces. Couples should verify room layout. Those sensitive to noise or needing prompt cleaning should proceed with caution.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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