Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-22

Guests highly praise the exceptional thermal spa, delicious food, and friendly staff. Main complaints involve room hardware: soft or separating mattresses, poor soundproofing, and missing amenities like kettles or AC.

Dimension scores · cross-source

Wi-Fi9.8

Service9.7

Cleanliness9.5

Rooms9.4

Location9.4

Facilities9.1

Value9.0

＋ PraisedExcellent wellness · Superior dining · Friendly staff · Tranquil environment

－ ComplaintsPoor soundproofing · Mattress issues · Dated facilities · Limited parking

KEYIdeal for adults seeking spa and dining. Light sleepers should verify soundproofing and bed configuration beforehand.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.

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Room types · 2

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Standard Double Room

1 × Queen bed16 ㎡up to 2

Rooms are well decorated and offer a seating area and satellite TV. Rooms are without balcony. A daily access to the wellness zone is included.

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Standard Double Room with Balcony

2 × Twin bed / 1 × Queen bed16 ㎡up to 2

Rooms are well decorated and offer a seating area and satellite TV. Rooms offer a balcony. A daily access to the wellness zone is included.

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Facilities · 69

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableHealth or beauty spa nearbySwimming poolFamily roomsBBQ facilitiesLift / ElevatorSafety deposit boxFax/photocopyingFacilities for disabled guestsSaunaMassage servicesPacked lunchesParkingTerraceTable tennisSki storageDartsChapel/shrineShared lounge/TV areaBoard games/puzzlesKid mealsKids' outdoor play equipmentOutdoor furnitureFruitsShallow endSteam roomBadminton equipmentCoffee Shop on siteStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningPhysical distancing in dining areasKey accessCCTV outside propertyFace masks for guests availableThermometers for guests provided by propertyInternet accessJapanese gardenOffsite parking discounted rates availablePlayground on siteBilliards or pool tableSelf parking (surcharge)Ski lift privilegesSki storageSnow sports gearSwimming nearbyTelevision in common areasAccess to nearby indoor poolVegetarian menu options availableWine release eventsFree wired internetFront desk (limited hours)Golfing on siteHealth or beauty spa nearbyNon-smoking roomsRestaurantRoom serviceNon-smoking throughout