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The Westin Houston, Memorial City

★★★★·9.4/ 10Excellent
WWestin Hotels & Resorts·Marriott Bonvoy·Hotels
Check-in 03:00 PM / out 12:00 PM
Fitness facilities (surcharge)Air conditioningSwimming poolLift / ElevatorLuggage storageExpress check-in/check-outAll 57 facilities +
Review
Property information · Agoda

At The Westin Houston, Memorial City, exceptional service and top-notch amenities create a memorable experience for guests. Amenities at car hire offered by The Westin Houston, Memorial City simplify the organization of your excursions, tourist activities, and other adventures in Houston (TX). For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as safety deposit boxes. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. Additionally, you can obtain minor travel essentials and miscellaneous items at the convenience stores without departing from the The Westin Houston, Memorial City. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms at The Westin Houston, Memorial City come furnished with air conditioning to cater to your needs and comfort. A number of rooms feature cable TV for guest amusement and enjoyment. In certain chosen rooms, instant tea is conveniently available for your use. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer and bathrobes, ensuring a comfortable stay for guests. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. At The Westin Houston, Memorial City, affordable refreshments are available 24/7 through the convenient vending machines on-site.

01

Membership tiers & benefits

Choose a membership tier to see published upgrade, breakfast and late-checkout benefits. Hotel and programme conditions apply.

Marriott Bonvoy · Published programme benefits · check hotel-specific conditions
Room upgradeConditions apply

Subject to availability

Free breakfastNot included
Lounge accessConditions apply

Lounge access at select properties

Late checkoutConditions apply

延迟至14:00退房 · until 14:00

Welcome giftConditions apply

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 243 guest reviews · multi-source · as of 2026-07-11

Guests praise exceptional, personalized staff service, clean rooms, and convenient mall-connected location. Main complaints involve high WiFi fees, occasional room odors, and minor facility issues.

Dimension scores · cross-source

Value9.0
Service9.0
Location9.0
Cleanliness9.0
Surroundings9.0
Facilities8.9
+ PraisedPersonalized and attentive staff service · Convenient location with nearby amenities · Spacious, clean, and comfortable rooms · Excellent service at in-house Starbucks
- ComplaintsExpensive WiFi with no free option · Breakfast is à la carte, not buffet · Inconsistent room service experience · Strong room odors

KEYIdeal for service-focused travelers and shoppers. Check WiFi policy and note potential odor issues.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?+
Located next to Memorial City Mall with a skybridge connection, offering excellent shopping and transit convenience. A free shuttle serves within 5 miles, earning a 9.0 location score.
diningWhat dining options are available, especially for breakfast?+
Dining includes 024 Grille for meals and the 024 Lounge for drinks. Rooms feature Starbucks coffee makers. Note that breakfast is often à la carte rather than buffet, with some mixed reviews on room service.
serviceHow is the level of service at the hotel?+
The hotel is renowned for exceptional staff service, with employees like Manuel and Celia praised for personalized care. It holds a 9.0 service score and a 99% recommendation rate.
roomWhat are the pros and cons of the rooms?+
Rooms are spacious, clean, and rated 9.0, featuring flat-screen TVs and coffee makers. Cons include occasional odors, expensive WiFi with signal issues, and minor facility details needing improvement.
facilityWhat are the main facilities available?+
Facilities include an 18th-floor infinity pool, fitness center (surcharge), hot tub, and wheelchair accessibility. The hotel maintains high hygiene standards with strict disinfection protocols, scoring 8.9 for facilities.
policyWhat are the check-in/out times and pet policies?+
Check-in is at 15:00 and check-out at 12:00. Pets are allowed, and services include luggage storage and express check-in.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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