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Pullman Zhangjiajie

★★★★·9.1/ 10Excellent
·Hotels
📍No.188 Gaoyun Road, Wulingyuan District, Zhangjiajie, Hunan, 427400 · Zhangjiajie ↗
📞00867448888888
2007 opened · 2017 renovated· 456 rooms· Check-in 02:00 PM / out 12:00 PM
Annual carbon offsetsSustainability/community reinvestment (10% revenue or more)Comprehensive recycling policyNo single-use plastic strawsNo single-use plastic stirrersNo single-use plastic soda bottlesAll 63 facilities +
Review
Official

The Pullman Zhangjiajie enjoys a prime location in the heart of Wulingyuan, a renowned UNESCO World Heritage Site, geological park, and national forest. Showcasing Southeast Asian-inspired architecture, this hotel caters to both business and leisure travelers, offering convenient access to sightseeing tours that immerse guests in the rich culture of Zhangjiajie. The hotel is a short 30-minute drive from Zhangjiajie City, the airport, and the railway station, and just 3 minutes from an entrance to the National Forest Park.

04

Guest scores & sentiment

From 422 guest reviews · multi-source · as of 2026-07-06

Guests praise the prime location near Wulingyuan and exceptional staff service, especially tour planning. Breakfast is highly rated. Common complaints include aging facilities, AC issues, carpet cleanliness, and thin walls.

Dimension scores · cross-source

Location9.2
Surroundings9.2
Cleanliness9.1
Service8.7
Facilities8.7
Rooms8.2
Value8.2
＋ PraisedPrime location · Helpful and professional staff · Spacious and comfortable rooms · Varied breakfast options
－ ComplaintsAging facilities needing renovation · Unstable Wi-Fi signal · Inconsistent air conditioning · Minor hygiene issues

KEYIdeal for those prioritizing location and service. Request non-smoking rooms and verify AC/hygiene upon arrival.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? Is it convenient to go to the scenic spots?＋
The hotel boasts an excellent location near the Wulingyuan East Gate (dimension score 9.2). Guests praise its proximity to the forest park entrance and dining areas, making it very convenient for sightseeing.
diningHow is the breakfast? What options are available?＋
Breakfast is highly rated (dimension score 8.2) with rich variety and vegetarian options. However, it can get crowded during peak seasons, so off-peak dining is recommended. A surcharge applies.
serviceWhat is the service attitude like at the hotel?＋
Staff service is enthusiastic and professional (dimension score 8.7). Concierge and front desk staff are praised for tour planning, route advice, and ticket assistance, with some fluent in English.
roomWhat is the condition of the room facilities? Any precautions?＋
Rooms are spacious and comfortable (dimension score 8.2) with AC and free WiFi. However, some guests note aging facilities, occasional AC issues, or slight odors in certain rooms.
facilityWhat leisure and fitness facilities does the hotel offer?＋
The hotel offers a 24-hour health club, outdoor swimming pool, garden, and bicycle rentals. Additionally, there are table tennis, billiards, and banquet halls to meet various leisure needs.
policyWhat are the check-in and check-out times?＋
Check-in is after 14:00 and check-out is before 12:00. The hotel offers express check-in/out services and luggage storage to help guests manage their schedules.
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