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Cititel Penang

★★★★·9.1/ 10Excellent
·Hotels
1997 opened· 360 rooms· Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableAir conditioningLift / ElevatorLuggage storageSafety deposit boxFacilities for disabled guestsAll 45 facilities +
Review
Property information · Hotelbeds

The 4-star Cititel Hotel Penang, a 16-story landmark in the heart of Georgetown, offers convenient access to key destinations. Just 5 minutes from the Penang Ferry Terminal and 30 minutes from the Penang International Airport, exploring Penang Island is effortless. Discover nearby cultural and UNESCO-listed historical sites, enjoy city shopping, dining, and entertainment, or relax on the famed Batu Feringghi Beach, a mere 30-minute drive away. The hotel's 451 well-appointed guestrooms offer panoramic sea and heritage city views, including the iconic Penang Bridge. Check-in is at 3:00 pm and check-out is at 12:00 pm.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the central location, spacious rooms, and friendly staff, with breakfast highly rated. Complaints focus on outdated decor in older rooms, cleanliness issues like carpets, and a small, poorly maintained pool.

Dimension scores · cross-source

Surroundings9.2
Location8.9
Service8.6
Cleanliness8.5
Value8.3
Facilities8.2
Rooms7.6
+ PraisedPrime location with convenient transport · Friendly and efficient staff · Extensive and delicious breakfast · Spacious, clean, and comfortable rooms
- ComplaintsSmall swimming pool · Limited WiFi device connections · Some facilities are dated or malfunctioning · Lobby can be crowded and noisy

KEYIdeal for travelers valuing location and service. Request refurbished rooms and lower expectations for the pool.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? What attractions are nearby?+
Located in the heart of George Town near UNESCO sites, it is within walking distance to Chinatown and Fort Cornwallis with easy access to local food.
diningHow is the breakfast? What dining options are there?+
Breakfast is highly rated for its abundance and taste. There are 3 on-site dining options offering everything from local delicacies to international favorites.
serviceHow is the staff service attitude?+
Staff are widely praised for being friendly and professional, providing efficient and welcoming service throughout the stay.
roomAre the rooms spacious? How is the facility condition?+
Rooms are generally spacious and comfortable, with some sea-view rooms offering great vistas. However, some older rooms may have outdated or faulty facilities, so check upon arrival.
facilityIs there a swimming pool? What other entertainment facilities are available?+
The hotel features an indoor pool, hot tub, and karaoke room. Note that the pool is small and some guests report poor maintenance. A bar is also available.
familyIs this hotel suitable for families with children? Are there child-friendly facilities?+
Children are allowed, and supervised activities are offered. Families appreciate the location and value, but some note small rooms and loose pool management.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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