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Aloft San Juan

★★★·9.4/ 10Excellent
·Hotels
2020 opened· Check-in 04:00 PM / out 12:00 PM
Comprehensive recycling policyNo single-use plastic stirrersHealth or beauty spa nearbyFront entrance ramp24-hour front deskLuggage storageAll 49 facilities +
Review
Property information · Hotelbeds

Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, a television in a common area, and a banquet hall. Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. To-go breakfasts are available daily from 7:00 AM to 10:00 AM for a fee. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 4 meeting rooms. Self parking (subject to charges) is available onsite. Make yourself at home in one of the 177 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

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Guest scores & sentiment

From 232 guest reviews · multi-source · as of 2026-07-19

Guests praise the new facilities, location, and friendly staff, especially the bar and shuttle. Complaints focus on occasional cleaning lapses, design flaws, parking fees, and noise, but overall sentiment remains positive.

Dimension scores · cross-source

Surroundings9.4
Cleanliness9.2
Location9.2
Facilities9.1
Service8.7
Value7.7
+ PraisedFriendly & professional staff · Excellent location & entertainment access · Modern, clean rooms & comfortable beds · Free shuttle to Old San Juan
- ComplaintsLoud noise from T-Mobile District · Expensive & shared parking · Room maintenance & design flaws · Limited breakfast service & waits

KEYSuitable for those seeking convenience and modern amenities. Request quiet-side rooms, verify parking fees, and check room cleanliness.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and what are the nearby conveniences?+
Located in the heart of Santurce near T-Mobile entertainment and convention centers, guests praise the excellent location (9.2/10) and free shuttle to Old San Juan, though some note nighttime street noise.
facilityWhat recreational and fitness facilities does the hotel offer?+
The hotel features an outdoor pool, 24-hour fitness center, and accessible pool facilities. With a high facility score of 9.1, guests appreciate the modern amenities, plus nearby spas and snorkeling spots.
diningWhat are the dining options? Is breakfast included?+
Dining includes a restaurant, cafe, bar, and poolside lounge with vegetarian options. Breakfast incurs an extra charge and isn't always included; while business guests like the daily allowance, some note service efficiency varies.
policyWhat are the check-in/out times and pet policies?+
Check-in is at 16:00 and check-out at 12:00. Pets are allowed, and luggage storage is available. The 24-hour front desk accommodates late arrivals; please verify specific pet policies.
businessIs this hotel suitable for business travel?+
Highly suitable with a 24-hour business center, conference facilities, and proximity to the convention center. Business guests praise the professional staff and location, though nighttime noise from nearby entertainment zones may disturb sleep.
familyWhat should families with children keep in mind?+
Modern facilities and great location suit families. However, watch for occasional cleaning issues (mold/moisture) and high parking fees. Families appreciate the shuttle and staff but are sensitive to extra costs and noise.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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