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Riu Palace Mexico - Adults Only - All Inclusive

Name: Riu Palace Mexico - Adults Only - All Inclusive
Address: Avda. Xaman-Ha, Manzana 3 Lote 4, Condominio Playacar, Playa del Carmen, MX

★★★★★·8.9/ 10Recommended

·Resorts

📍Avda. Xaman-Ha, Manzana 3 Lote 4, Condominio Playacar · Playa del Carmen ↗

📞+529848774200·Official site ↗

Offsite parking discounted rates availableClubhouseNightclubFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningAll 69 facilities +

Review

Property information · Hotelbeds

Riu Palace Mexico All Inclusive is a fantastic beach hotel, housed in a building inspired by the traditional style of the Mexico, located just by the pristine local beach. It is around 3 km from Playa del Carmen where there is an abundance of entertainment and dining options that guests will love to discover. The hotel combines a prism of colours, high quality facilities and seductive details ideally suited for singles, couples and families looking to enjoy personalized service, outstanding amenities and total relaxation.

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-21

Guests praised the beach, food variety, and friendly staff, especially birthday surprises. Main complaints included outdated rooms, key card failures, noise, and occasional hygiene issues like cockroaches.

Dimension scores · cross-source

Service9.0

Location9.0

Rooms8.9

Wi-Fi8.6

Facilities8.3

Cleanliness8.3

Value7.8

＋ PraisedBeautiful beach · Friendly staff · Good food quality · Nice pools

－ ComplaintsDated facilities · Lack of shade · Poor accessibility · Hygiene issues

KEYSuitable for those valuing beach and service. Request specific room views and be aware of potential maintenance and hygiene issues.

FAQ · grounded in hotel data & reviews

policyIs this hotel child-friendly?＋

No, this is an adults-only property. Children are not permitted, making it ideal for a quiet getaway.

locationHow is the location and beach environment?＋

With a location score of 9.0, guests highly praise the beautiful beach and surrounding environment.

diningAre the dining options rich and tasty?＋

Guests particularly appreciate the variety and deliciousness of the food included in the all-inclusive experience.

serviceWhat is the staff service like?＋

Service scores 9.0; staff are enthusiastic and attentive, often providing surprises like birthday celebrations.

coupleIs it suitable for couples?＋

Yes, the adults-only setting and beautiful beach are highly favored by couples, along with nightly entertainment.

roomWhat is the condition of the room facilities?＋

Mixed reviews: while some amenities are modern, many guests report outdated facilities, poor layouts, and key card failures.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.

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Room types · 24

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Suite

1 × Sofa bed47 ㎡up to 2

This air-conditioned suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath. This suite has a mini-bar, a coffee machine, a flat-screen TV with satellite channels and a terrace. The unit has 2 beds.

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Suite with Hot Tub

1 × Queen bed47 ㎡up to 2

This air-conditioned suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath. This suite features a mini-bar, a coffee machine, a flat-screen TV with satellite channels and a balcony. The unit offers 1 bed.

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Junior Suite

1 × Queen bed / 2 × Double bed39 ㎡up to 3

The spacious double room provides air conditioning, a mini-bar, as well as a private bathroom featuring a bath and a shower. Boasting a balcony, this double room also features a coffee machine, a wardrobe and a flat-screen TV with satellite channels.

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Junior Suite, Garden View (M)

1 × King bed39 ㎡up to 4

2 Double Beds OR 1 King Bed420-sq-foot room with a balcony Layout - Bedroom, living room, and sitting areaInternet - Free WiFi Entertainment - Flat-screen TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryerPractical - Laptop-compatible safe, iron/ironing board, and phoneComfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Closed-captioned TVEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on request, toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

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Junior Suite Superior

1 × Queen bed / 2 × Double bed39 ㎡up to 4

The spacious double room features air conditioning, a mini-bar, as well as a private bathroom boasting a bath and a shower.

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RoomDouble Room

Double Room

1 × Queen bed / 2 × Double bedup to 3

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garden_viewDouble Room with Garden View

Double Room with Garden View

1 × Extra-large double bed (Super-king size) / 2 × Double bedup to 2

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garden_viewDouble Room with Garden View

Double Room with Garden View

1 × Queen bed / 2 × Double bedup to 3

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RoomJunior Suite

Junior Suite

1 × Extra-large double bed (Super-king size)up to 2

The unit offers 1 bed.

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garden_viewSuite with Garden View

Suite with Garden View

1 × Extra-large double bed (Super-king size)up to 2

The unit has 1 bed.

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RoomSuite with Hot Tub

Suite with Hot Tub

1 × Extra-large double bed (Super-king size)up to 2

The unit offers 1 bed.

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RoomJunior Suite (B2C-CA | Elite Club | Swim Up)

Junior Suite (B2C-CA | Elite Club | Swim Up)

2 × Double bedup to 2

2 Double BedsFeatures a private balcony Layout - Living room and sitting areaInternet - Free WiFi Entertainment - Flat-screen TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryerPractical - Laptop-compatible safe, iron/ironing board, and phoneComfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Closed-captioned TVEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on request, toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

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RoomJunior Suite (B2C-US | Elite Club | Swim Up)

Junior Suite (B2C-US | Elite Club | Swim Up)

1 × King bedup to 2

1 King BedFeatures a private balcony Layout - Living room and sitting areaInternet - Free WiFi Entertainment - Flat-screen TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryerPractical - Laptop-compatible safe, iron/ironing board, and phoneComfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Closed-captioned TVEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on request, toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

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RoomJunior Suite (Elite Club, Swim-Up, C)

Junior Suite (Elite Club, Swim-Up, C)

1 × King bedup to 2

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RoomJunior Suite (Elite Club, Swim-Up, U)

Junior Suite (Elite Club, Swim-Up, U)

1 × King bedup to 2

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RoomJunior Suite, Garden View (B2C-CA | Elite Club)

Junior Suite, Garden View (B2C-CA | Elite Club)

2 × Double bedup to 2

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RoomJunior Suite, Garden View (B2C-US | Elite Club)

Junior Suite, Garden View (B2C-US | Elite Club)

1 × King bedup to 2

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RoomJunior Suite, Garden View (C)

Junior Suite, Garden View (C)

3 × King bedup to 3

3 King BedsFeatures a private balcony Layout - Living room and sitting areaInternet - Free WiFi Entertainment - Flat-screen TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryerPractical - Laptop-compatible safe, iron/ironing board, and phoneComfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Closed-captioned TVEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on request, toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

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RoomJunior Suite, Garden View (Elite Club, C)

Junior Suite, Garden View (Elite Club, C)

1 × King bedup to 2

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RoomJunior Suite, Garden View (Elite Club, U)

Junior Suite, Garden View (Elite Club, U)

1 × King bedup to 2

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RoomSuite (B2C-CA | Swim Up)

Suite (B2C-CA | Swim Up)

2 × Double bedup to 2

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RoomSuite (B2C-US | Swim Up)

Suite (B2C-US | Swim Up)

1 × Double bedup to 2

1 Double BedFeatures a private balcony Layout - Living room and sitting areaInternet - Free WiFi Entertainment - Flat-screen TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryerPractical - Laptop-compatible safe, iron/ironing board, and phoneComfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Closed-captioned TVEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on request, toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

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RoomSuite (Swim-Up, C)

Suite (Swim-Up, C)

1 × King bedup to 2

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RoomSuite (Swim-Up, U)

Suite (Swim-Up, U)

1 × King bedup to 2

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Nearby & map

DiningSights

Le Chique

Contemporary, Mexican · ★ Michelin

$$$$

Harbored in a striking space inside the Hotel Xcaret Arte, Le Chique practically exudes charm. The lovely setting is matched by polished service, and gorgeous presentations are distinguished by theatrical flourishes. Taken as a whole, an atmosphere of special occasion pervades the experience. The tasting menu spans Mexico's regions, showing a clear sense of style and personality while consistently impressing with creativity, excellent ingredients, strong technique and impactful flavors. A fruit and foie gras salad nestled in an orange or a huitlacoche-stuffed donut with poblano and epazote sau

2.6km

HA'

Mexican, Contemporary · ★ Michelin

$$$$

If you’re not staying at the Hotel Xcaret, be sure to devote extra time to arrive at this restaurant, as it involves some navigation. However, once you’ve found it, you’re in for a treat. The cuisine has a definite French bent, which is perhaps no surprise given Chef Carlos Gaytán’s training, but there is nonetheless a confident use of distinctly Mexican flavors and ingredients. This is cooking with a clear sense of identity and strong technique, and noteworthy for bold, creative flavor combinations. The mushroom beignet decorated with a frilly crisp of cauliflower in a creamy truffle and mint

2.7km

Axiote Cocina de Mexico

Mexican · Bib

Here in the Riviera Maya, Axiote Cocina de Mexico offers a tight selection of familiar Yucatan dishes prepared with modern touches. Carefully presented, the generously portioned plates are compelling, starting with a selection of fiery salsas that do not hold back on heat. The likes of tostadas de mais azul or guacamole with chapulines (grasshoppers) make for good starts. Fork-tender birria de cordero is a stand-out entrée but do save room for dessert. From coconut cream with passion fruit to mango with honey, orange foam and cocoa, the sweets here are a surefire strength. While not necessary,

4.2km

Taco City Café

Restaurant

Mexican

1.1km

Spices

Restaurant

1.2km

Palazzo

Restaurant

1.2km

El Hongo

Restaurant

1.8km

McDonald's

burger

Fast food

2.4km

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.

Riu Palace Mexico - Adults Only - All Inclusive

Guest scores & sentiment

Room types · 24

Suite

Suite with Hot Tub

Junior Suite

Junior Suite, Garden View (M)

Junior Suite Superior

Double Room

Double Room with Garden View

Double Room with Garden View

Junior Suite

Suite with Garden View

Suite with Hot Tub

Junior Suite (B2C-CA | Elite Club | Swim Up)

Junior Suite (B2C-US | Elite Club | Swim Up)

Junior Suite (Elite Club, Swim-Up, C)

Junior Suite (Elite Club, Swim-Up, U)

Junior Suite, Garden View (B2C-CA | Elite Club)

Junior Suite, Garden View (B2C-US | Elite Club)

Junior Suite, Garden View (C)

Junior Suite, Garden View (Elite Club, C)

Junior Suite, Garden View (Elite Club, U)

Suite (B2C-CA | Swim Up)

Suite (B2C-US | Swim Up)

Suite (Swim-Up, C)

Suite (Swim-Up, U)

Facilities · 69

Nearby & map