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Casa Dann Carlton Hotel & SPA

★★★★★·9.3/ 10Excellent
·Hotels
📍Calle 93B N° 19-44 · Bogotá ↗
📞005716461888·Official site ↗
Check-in 03:00 PM / out 01:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolFamily roomsAll 89 facilities +
Review
Official

This luxury spa hotel is strategically located in one of Bogotá's most exclusive areas, offering easy access to top-rated restaurants and entertainment venues. Two shopping centers are within a 20-minute walk, and the international airport is 19 km away. This family-friendly hotel features two towers: one with 237 rooms and another with 91 apartment-style accommodations ideal for longer stays. All rooms boast either a balcony or a terrace and an en-suite bathroom. The hotel offers accessible facilities, including adapted rooms for guests with disabilities. A dedicated business floor with a private restaurant caters to conventions and corporate events. Guests can enjoy a 24-hour reception, lift access, an indoor heated swimming pool, spa, sauna, and a well-equipped gym. Please note: Wet area facilities are unavailable on the first Monday of each month. The hotel has implemented a comprehensive Biosecurity Management System and enhanced cleaning and disinfection protocols. Colombian guests are asked to provide EPS identification at check-in, and international guests are asked to present proof of international medical assistance insurance. Due to COVID-19, some hotel facilities or services may be subject to closures or schedule changes. Further information will be provided upon arrival.

04

Guest scores & sentiment

From 648 guest reviews · multi-source · as of 2026-07-04

Guests praise spacious rooms, comfortable beds, and helpful staff, with excellent breakfast and pool facilities. Common complaints include aging infrastructure, maintenance issues like peeling carpets and leaking showers, and occasional rude reception service.

Dimension scores · cross-source

Cleanliness9.4
Facilities9.3
Surroundings9.2
Service9.1
Location9.0
Value8.3
Rooms7.6
＋ PraisedFriendly and efficient service · Comfortable and clean facilities · Excellent dining and spa · Attentive to details
－ ComplaintsNoise issues · Billing/tax disputes · Some facilities need updating · Spa queues or maintenance issues

KEYSuitable for those valuing comfort and breakfast. Expect aging facilities, inspect rooms upon arrival, and note service variability.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?＋
The hotel boasts a prime, safe location (score 9.0) near parks and bars, with convenient transport options like taxis and car hire.
diningWhat is the breakfast like and what dining options are available?＋
Breakfast is highly praised for its variety and long hours. The hotel features a restaurant, coffee shop, and terrace offering international cuisine.
facilityAre the pool and spa facilities good?＋
Facilities score 9.3, featuring an indoor heated pool, sauna, steam room, and massage. However, some guests note aging equipment and temperature issues in the spa.
roomAre the rooms spacious? How is the soundproofing?＋
Rooms are generally spacious and comfortable (score 7.6). While beds are praised, some guests report average soundproofing, especially near elevators or streets.
serviceHow is the staff service attitude?＋
Service scores 9.1, with most praising helpful and professional staff. A few complaints mention rude receptionists or billing disputes, so clear communication is advised.
familyIs this hotel suitable for families with children?＋
Yes, it welcomes children with family rooms. Parents appreciate the space and breakfast, but note narrow shower areas in some rooms and potential pool temperature issues.
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