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Crystalbrook Bailey

Name: Crystalbrook Bailey
Address: 163 Abbott Street, Cairns, AU

★★★★★·9.3/ 10Excellent

·Hotels

📍163 Abbott Street · Cairns ↗

📞+611300002050

Fitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorLuggage storageAll 65 facilities +

Review

Official

Bailey, a Crystalbrook Collection Hotel, is modern, innovative and has a true appreciation for all the arts. Staying with Bailey, you'll find artwork from across Australia displayed in and around the hotel, as well as art events for all guests to enjoy. With 255 spacious rooms filled with design details that will appeal to your inner artist, you'll be sure to leave enchanted and enriched. Bailey is a creative territory, positioned in the heart of the Cairns CBD just a short stroll from the Cairns Esplanade boardwalk, lagoon and the Great Barrier Reef departure terminal. Passionate about responsible luxury, which means no plastic straws, water bottles or guest-room key cards, innovative use of technology to reduce paper, large-pump amenities bottles featuring indigenous Australian ingredients and locally sourced produce from within a three-hour drive of the hotel.

Guest scores & sentiment

From 280 guest reviews · multi-source · as of 2026-07-10

Guests praise the prime location, modern cleanliness, and friendly staff, highlighting comfortable beds and eco-friendly features. Common complaints involve compact rooms, limited AC control, occasional odors, and inconsistent F&B availability.

Dimension scores · cross-source

Location9.6

Surroundings9.6

Rooms9.4

Cleanliness9.4

Service9.3

Wi-Fi9.3

Facilities9.1

Value8.6

＋ PraisedExcellent location · Friendly and helpful staff · Clean and comfortable rooms · Well-equipped apartments

－ ComplaintsInconsistent breakfast quality · Pool water too cold · Poor air circulation · Outdated charging ports

KEYSuitable for those valuing location and modern design. Book higher floors or apartments to avoid odors and gain space; accept limited F&B and compact rooms.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?＋

Located in the CBD with a 9.6 rating, near the Convention Centre and galleries. Just 7km from Cairns Airport.

roomWhat are the pros and cons of the rooms?＋

Rooms are modern and clean (9.4) with free WiFi. However, some guests note compact spaces, odors, or limited AC control.

diningAre dining options rich? How is breakfast?＋

Features a restaurant, bar, and 24h room service. Breakfast quality varies, with some guests finding it monotonous or inconsistent.

serviceHow is the staff service and professionalism?＋

Staff service is highly praised (9.3), known for being friendly, efficient, and professional across all interactions.

facilityWhat fitness and leisure facilities are available?＋

Offers a fitness center (surcharge), outdoor pool, and bar. Family amenities include kid meals and laundry, but the pool is small.

familyIs this hotel suitable for families?＋

Suitable for families with family rooms, kid meals, and laundry. Note the small/unheated pool and variable breakfast quality.

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Room types · 11

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Three Bedroom Residence

1 × Double bed95 ㎡up to 6

These apartments feature views of the city skyline, as well as a balcony subject to availability, kitchen and a laundry. They also provide guests with an Apple iPad control, a 55-inch HD Smart TV, video streaming, complimentary movies and a Nespresso coffee machine. Guests have access to hotel facilities including a sauna, 2 pools and BBQs. Please note this apartment does not provide a daily housekeeping service. For stays of 4 or more nights, the room will be serviced every 3rd day of your stay.

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Bailey Suite

1 × Extra-large double bed (Super-king size)89 ㎡up to 5

This suite offers a rooftop pool. The spacious suite features 2 bedrooms and 2 bathrooms with a shower and free toiletries. The air-conditioned suite provides a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit offers 4 beds.

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Two Bedroom Residence

2 × Twin bed70 ㎡up to 4

These apartments feature a balcony subject to availability, kitchen and laundry. They also provide guests with an Apple iPad control, a 55-inch HD Smart TV, video streaming, complimentary movies and a Nespresso coffee machine. Guests have access to hotel facilities including a sauna, 2 pools and BBQs. Please note this apartment does not provide a daily housekeeping service. For stays of 4 or more nights, the room will be serviced every 3rd day of your stay.

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Family Urban

2 × Twin bed / 1 × Extra-large double bed (Super-king size)50 ㎡up to 4

This Family Room consists of two interconnecting bedrooms. It features complimentary movies and an Apple iPad Control Center.

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One Bedroom Residence

1 × Sofa bed50 ㎡up to 3

These apartments feature stunning views of the city skyline, as well as a balcony subject to availability, kitchen and laundry. They also provide guests with an Apple iPad control, a 55-inch HD Smart TV, video streaming, complimentary movies and a Nespresso coffee machine. Guests have access to hotel facilities including a sauna, 2 pools and BBQs. Please note this apartment does not provide a daily housekeeping service. For stays of 4 or more nights, the room will be serviced every 3rd day of your stay.

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Urban Master

2 × Queen bed30 ㎡up to 4

This room features views of the city skyline, free high-speed WiFi and an Apple iPad Control Center.

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Urban Master Bath

2 × Queen bed28 ㎡up to 4

The rooftop pool is a top feature of this twin room. Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin room features a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit has 2 beds.

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Urban King

1 × Extra-large double bed (Super-king size)26 ㎡up to 2

This room features stunning views of the city skyline and an Apple iPad Control Center.

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Urban Balcony Queen

1 × Queen bed25 ㎡up to 2

This double room provides a rooftop pool. Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.

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