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Gild Hall, A Thompson Hotel, by Hyatt

★★★★·9.1/ 10Excellent
·Hotels
130 rooms· Check-in 03:00 PM / out 12:00 PM
Electric bicycle charging stationFitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorLuggage storageAll 73 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. The hotel's daily housekeeping ensures an excellent option for your stay. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available.

03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

Gild Hall, A Thompson Hotel · 住客入住报告(2024年7月)

  • continental
2024-07-24

****08e7a · 2024-07-24 · Source ↗

Gild Hall, A Thompson Hotel · 环球客入住报告(2023年11月)

  • 早餐是在酒店的餐厅felice吃。给了张卡,和付费用户区别对待了一下。感觉这个falice快倒闭了,晚餐看着不温不火的,早餐也是要啥没啥,橙汁是从沃尔玛的大塑料桶里直接倒到杯子里的
  • 入住的时候,画着大眼影穿着自己衣服没穿工装的大姐主动提出延迟,我们第二天下午飞机,没需要
  • 给他们发短信说我生日,提前好几天就升级到premium房了。入住前一天发现有suite,发短信没搭理我,没给升。
  • 步行可到华尔街和911纪念坑。地铁一站地到中国城和soho购物区。小酒店,没有景观
2023-11-26

shap2zj · 2023-11-26 · Source ↗

See all 2 reports →
04

Guest scores & sentiment

From 370 guest reviews · multi-source · as of 2026-07-07

Guests praise exceptional, personalized staff service and complimentary perks. Location is convenient and quiet. Rooms are clean but small with dark decor. Complaints focus on noisy AC, limited temperature control, and dated facilities.

Dimension scores · cross-source

Cleanliness9.4
Service9.2
Value8.8
Location8.8
Facilities8.3
Rooms7.4
PraisedExcellent and friendly staff · Prime location in Financial District · Good restaurant and breakfast · Clean and comfortable rooms
ComplaintsSmall rooms and thin walls · Maintenance issues (leaks, odors) · Poor check-in experience · Unexpected fees

KEYIdeal for guests valuing service and quiet. Light-sensitive travelers should note dark decor; verify room size and AC capabilities beforehand.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?
Located near South Street Seaport, it offers a convenient and quiet environment with rich dining options nearby.
diningWhat dining options are available at the hotel?
The hotel features Felice Ristorante for upscale Tuscan dining and La Soffitta wine lounge with a unique ambiance.
serviceHow is the quality of service at the hotel?
With a service score of 9.2, guests highly praise the enthusiastic, personalized care and excellent welcome amenities.
roomWhat are the room facilities and environment like?
Rooms feature high ceilings and custom furniture, but some guests note small sizes, dark decor, and AC noise issues.
businessIs this hotel suitable for business travel?
Business guests appreciate the service and value, but should note the potential lack of in-room coffee makers or irons.
familyIs the hotel family-friendly?
The hotel allows pets and offers family rooms, but breakfast value varies and some facilities may need maintenance.
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