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Sheraton Grand Mirage Resort, Port Douglas

★★★★★·8.7/ 10Recommended
SSheraton·Marriott Bonvoy·Resorts
1987 opened · 2016 renovated· Check-in 03:00 PM / out 11:00 AM
Offsite parking discounted rates availableFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolLift / ElevatorAll 75 facilities +
Review
Official

Sheraton Grand Mirage Resort, Port Douglas offers top-notch services and amenities, ensuring guests experience utmost comfort. Experience the wonders of Port Douglas with ease by utilizing the services provided at car hire. Visitors can take advantage of the accessible parking options directly at the hotel.Reception services such as concierge service, express check-in or check-out and safety deposit boxes are available to accommodate your requirements. Traveling with minimal luggage is achievable at Sheraton Grand Mirage Resort, Port Douglas due to the hotel's dry cleaning service ensuring your garments stay fresh.Room amenities like room service and daily housekeeping contribute to making a perfect selection for your stay.Each accommodation at Sheraton Grand Mirage Resort, Port Douglas is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere.In select rooms of the hotel, guests can enjoy the advantage of having air conditioning available for their convenience. In select rooms, guests can enjoy a touch of amusement with the availability of cable TV for their entertainment. Rest assured, in a few chosen rooms, you will find the convenience of a coffee or tea maker and bottled water at your disposal.Sheraton Grand Mirage Resort, Port Douglas offers a hair dryer and bathrobes in the restrooms of specific accommodations. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast.Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

25 to 49 Qualifying Nights in a calendar year.
04

Guest scores & sentiment

From 449 guest reviews · multi-source · as of 2026-07-06

Guests praise the tropical gardens, pools, and beach views, with some staff being highly attentive. Main complaints include dated facilities needing renovation, occasional cleanliness issues, impersonal atmosphere due to size, and noisy pool areas during peak seasons.

Dimension scores · cross-source

Location9.0
Facilities8.8
Cleanliness8.8
Service8.1
Value8.0
Rooms7.8
PraisedExcellent pools · Friendly staff · Spacious rooms · Beautiful grounds
ComplaintsExpensive dining · Aging facilities · Noise and AC issues · Inconsistent service

KEYIdeal for those seeking a resort vibe with pools and gardens. Avoid peak seasons for quietness; consider villas. Not suitable for those sensitive to aging facilities.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation?
It sits exclusively on Four Mile Beach, an hour from Cairns airport, surrounded by tropical gardens near the Great Barrier Reef.
diningWhat is the dining experience like?
Breakfast is highly praised as a highlight, though some guests note high prices and average value for money.
familyIs this hotel suitable for families?
Yes, it features 2 hectares of lagoon pools including kids' areas, lush gardens, and spacious rooms, though peak seasons can be crowded.
coupleIs this recommended for couples?
Highly recommended for couples praising the pool views, gardens, and spacious rooms, despite some dated facilities.
roomWhat are the room conditions and pros/cons?
Rooms are spacious and comfortable with good showers, but some have dated facilities, occasional cleanliness issues, and noise problems.
serviceHow is the service level?
Service score is 8.1. While some staff are enthusiastic, the large scale can feel impersonal, with some reporting slow responses.
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