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The Ritz-Carlton, Xi'an

★★★★★·9.4/ 10Excellent
TThe Ritz-Carlton·Marriott Bonvoy·Hotels
Electric bicycle charging stationFitness facilities (surcharge)Health or beauty spa nearbyGuest education on local ecosystems and cultureAir conditioningSwimming poolAll 77 facilities +
Review
Official

Located in Xi'an's Yanta Qu district, The Ritz-Carlton, Xi'an is a short drive from the Shaanxi History Museum and Drum Tower. This luxury hotel is 5. 1 miles (8. 2 km) from Xi'an Bell Tower and 5. 2 miles (8. 3 km) from Giant Wild Goose Pagoda. Pamper yourself with onsite massages, body treatments, and facials, or enjoy the 24-hour health club and indoor pool. This Art Deco hotel also offers complimentary Wi-Fi, concierge services, and wedding services. The 283 individually decorated guestrooms feature minibars, LED televisions, and private bathrooms with rainfall showerheads and designer toiletries. Complimentary wired and wireless internet access is provided, along with phones, safes, and desks. Dine at Flair天韵, one of the hotel's three restaurants, or enjoy 24-hour room service. Two bars/lounges offer a relaxing setting for a drink. Buffet breakfasts are available daily (fees apply). Additional amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self-parking is available (subject to charges).

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

25 to 49 Qualifying Nights in a calendar year.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

The Ritz-Carlton, Xi'an · 万豪白金入住报告(2024年11月)

  • 4pm
  • 周末入住房态紧张,升房券被拒,STARS+生日入住也不顶用,最后升了个高楼层等于没升
  • $50用餐+$50水疗,限制很多,餐费这块不能用于酒精消费、水疗必须做60分钟以上的项目。酒店餐厅定价太商务,最后就去大堂吧买了一堆蛋糕法甜吃。
  • 早餐里的西安特色不少,除了牛肉泡馍、油泼面、肉夹馍这些常见的外居然还有黄桂柿子饼。另外餐厅应该是知道LD过生日所以还送了一份长寿面,不过我的评价师不如油泼面香!
2024-12-05

Rongye · 2024-12-05 · Source ↗

The Ritz-Carlton, Xi'an · 万豪金卡入住报告(2023年6月)

The Ritz-Carlton, Xi'an 住客入住记录

2024-01-15

****6cf48 · 2024-01-15 · Source ↗

The Ritz-Carlton, Xi'an · 万豪银卡入住报告(2023年4月)

  • 每天双人免费早餐
  • $50 酒店吃饭报销,$50 酒店SPA报销
  • 4pm退房
  • 可以,需提前联系,视房态而定
2023-04-21

****5635d · 2023-04-21 · Source ↗

See all 3 reports →
04

Guest scores & sentiment

From 278 guest reviews · multi-source · as of 2026-07-11

Guests praise comfort, breakfast variety, and specific staff members' attentiveness. Criticisms focus on inconsistent front desk service, missing amenities like chargers, unstable hot water, and occasional cleanliness issues.

Dimension scores · cross-source

Rooms9.8
Cleanliness9.6
Surroundings9.6
Service9.5
Location9.4
Facilities9.4
Value9.2
Wi-Fi5.8
PraisedAttentive and professional staff · Rich and delicious breakfast · Spacious and comfortable rooms · Convenient location and transport
ComplaintsPoor attitude from some front desk staff · Missing or insufficient basic amenities · Unstable hot water temperature · High dining prices

KEYSuitable for those valuing dining and service details. Verify room amenities beforehand and manage expectations for general front desk service.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Rated 9.4 for location, near malls and subway. Some guests suggest taking taxis to the city center.
diningWhat is the breakfast like? Any highlights?
Highly praised for variety and richness, featuring a noodle bar. Wine selection is limited but overall dining is excellent.
familyIs this hotel suitable for families?
Very suitable. Offers family rooms, kids' meals, and attentive staff like Kevin and Wang Lihua who assist with children's needs.
businessHow is the experience for business travelers?
Highly rated by business guests. Concierge Kevin excels in planning, while housekeeping staff like Wang Lihua provide meticulous service.
roomHow are the room facilities and comfort?
Rooms score 9.8 for modern design and soundproofing. However, hot water can be unstable, and chargers may be missing.
serviceWhat is the level of service?
Service scores 9.5 with many praised staff like Angel and Ruby. However, some front desk attitudes or English skills vary negatively.
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