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Hilton Guatemala City

★★★★·8.6/ 10Recommended
HHilton·Hilton Honors·Hotels
1997 opened · 2018 renovated· Check-in 03:00 pm / out 12:00 PM
Fitness facilitiesHealth or beauty spa nearbyFront entrance ramp24-hour front deskGardenLuggage storageAll 30 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available.Experience the wonders of Guatemala City with ease by utilizing the services provided at shuttle. Reception services featuring safety deposit boxes are available to cater to your requirements. Repeatedly enjoy your best-loved attire with the aid of the laundry service available at Hilton Guatemala City.During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room. The hotel is completely smoke-free. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort.For an elevated experience at hotel, select rooms are equipped with blackout curtains to improve your stay. For certain chosen rooms, guests can enjoy in-room amusement like television and cable TV as a part of their stay. In select rooms, the hotel offers visitors access to instant tea.It is worth noting that certain guest bathrooms feature a hair dryer, toiletries and bathrobes for your convenience. Each morning at Hilton Guatemala City, a scrumptious, homemade breakfast kick-starts the day.During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar. Hilton Guatemala City provides a superb assortment of leisure amenities for guests to enjoy. Begin your holiday perfectly by taking a plunge into the swimming pool.Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold EliteDiamond Elite
Hilton Honors · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastSubject to availability

Breakfast or bonus points

Lounge accessRarely
Late checkoutRarely
Welcome giftRarely
Awarded with 15 stays, 25 nights, or USD 6,000 eligible spend during any calendar year. Members must re-qualify each calendar year; achieved elite status is kept for the rest of the calendar year earned and the following calendar year.
04

Guest scores & sentiment

From 329 guest reviews · multi-source · as of 2026-07-09

Guests praise spacious rooms, comfortable beds, and attentive staff, especially for events and dining. Common complaints include remote location requiring transport, dated facilities (TV, pool), missing amenities like fridges or robes, and occasional maintenance issues.

Dimension scores · cross-source

Cleanliness9.2
Service8.9
Facilities8.8
Surroundings8.8
Location8.7
Value8.4
PraisedFriendly and professional staff · Spacious and comfortable rooms · High-quality food and dining · Excellent for events and celebrations
ComplaintsRemote location and traffic noise · Aging facilities needing renovation · Air conditioning issues in some rooms · Breakfast hour restrictions and lack of kids' menu

KEYSuitable for weddings/events or quality seekers. Arrange transport, verify room amenities, and expect dated facilities.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located in Santa Catarina Pinula with elegant surroundings but relatively remote. Guests suggest using taxis as walking options are limited. Free self-parking is available, but traffic congestion and high transfer fees have been noted.
diningWhat are the breakfast and dining options?
A highly praised paid buffet breakfast is available. Guests can also dine at Restaurante Las Ventanas or use 24-hour room service. While dining quality is excellent, some families noted a lack of children's menus and specific breakfast hour restrictions.
familyIs this hotel suitable for families with children?
Although pets are allowed, the hotel explicitly states 'children not allowed'. Despite reviews from families, feedback highlights missing children's menus, AC failures, and dated facilities, which may impact the family experience.
businessWhat conveniences are available for business travelers?
The hotel offers nearly 50,000 sq ft of flexible conference space and 12 meeting rooms, ideal for business. Staff are attentive and dining is excellent. However, booking policies can be rigid (change fees apply), and some rooms have maintenance issues, so verify details in advance.
roomAre the room facilities complete? What should I note?
Rooms are generally spacious, comfortable, and clean (score 9.2), with excellent bedding. However, some guests reported missing amenities like mini-fridges and robes, along with dated TVs, pipe noise, or odors. Inquire beforehand if you have high standards for room details.
serviceHow is the level of service?
With a service score of 8.9, guests consistently praise the warm, professional, and helpful staff, especially in banquet and dining services. The multilingual front desk offers luggage storage and concierge assistance. Service attitude is a key highlight.
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