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Kempinski Hotel Hangzhou

★★★★★·9.4/ 10Excellent
KKempinski Hotels·GHA DISCOVERY·Hotels
2019 opened · 2019 renovated· 326 rooms· Check-in 02:00 PM / out 12:00 PM
Offsite parking discounted rates availableClubhouseNightclubFitness facilities (surcharge)Health or beauty spa nearbyGuest education on local ecosystems and cultureAll 88 facilities +
Review
Official

Kempinski Hotel Hangzhou provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. The hotel offers taxi amenities to assist you in discovering your desired offerings in Hangzhou. When arriving by car, you'll be grateful for the on-site complimentary parking at hotel. The hotel offers reception amenities including concierge service, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service, blackout curtains and air conditioning, all designed with your ease in mind. Several chosen accommodations at Kempinski Hotel Hangzhou have a separate living room incorporated into the room design. Selected rooms offer in-room amusement like cable TV as a source of entertainment for guests to enjoy. Within specific rooms, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and bathrobes within a few chosen chambers. To experience refined leisure, do not miss the opportunity to drop by the executive lounge. Start your day stress-free at Kempinski Hotel Hangzhou as breakfast is made available for you on the premises. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon arrival, make sure to explore bar and nightclub to experience enjoyable evening entertainment within the premises. Visitors staying at Kempinski Hotel Hangzhou have the option to receive groceries in their room for meal preparation, courtesy of the unique service provided by the hotel. Throughout the day, engage in the entertaining activities available at Kempinski Hotel Hangzhou. Unwind and conclude each day delightfully by stopping by massage, hot tub, steam room, spa and sauna, ensuring a soothing experience. Unwind by the pool at hotel and cherish a leisurely moment. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the canal views, location, and attentive staff service. Dining and lounge are highlights. Complaints focus on room maintenance issues (AC, leaks), hygiene, forced reviews, and strict checkout policies.

Dimension scores · cross-source

Value9.8
Location9.6
Cleanliness9.5
Service9.4
Surroundings9.4
Facilities9.2
PraisedProfessional and enthusiastic service · Abundant and delicious breakfast · Convenient location near canal · Comfortable and clean rooms
ComplaintsFacility maintenance and hygiene issues · Inefficient lost-and-found handling · Rigid late checkout policy · Unclear minibar charges

KEYSuitable for those valuing views and service. Check room facilities, note minibar charges and checkout policies.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and surrounding transportation?
Located by the canal with excellent transport links, scoring 9.6 for location. Surrounded by Le Ditan Port for shopping and dining.
diningAre breakfast and dining options rich?
Dining is highly praised with rich, delicious breakfast including à la carte options. On-site restaurants, coffee shop, and executive lounge are highlights.
businessIs this hotel suitable for business travel?
Highly suitable. Business guests appreciate professional service, quality breakfast, and canal views. Staff like Misty and Don are frequently commended.
familyWhat convenient facilities or services are available for families with children?
Excellent for families. Offers kid meals, attentive staff care for children/elderly, and child-friendly supplies. New facilities and convenient location.
coupleHow is the experience for couples?
High satisfaction for couples due to superior canal views, high-end hardware, and attentive service. Occasional lounge crowding but overall experience exceeds expectations.
roomWhat are the room facilities and service quality like?
Rooms are spacious, comfortable, and soundproof with modern amenities. However, some guests report occasional maintenance issues like AC faults or leaks, so inspect upon arrival.
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