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Grand Naniloa Hotel, a Doubletree by Hilton

★★★★·8.4/ 10Recommended
DDoubleTree by Hilton·Hilton Honors·Resorts
1939 opened · 2016 renovated· Check-in 04:00 PM / out 11:00 AM
Fitness facilities (surcharge)Guest education on local ecosystems and cultureAir conditioningSwimming poolFamily roomsLift / ElevatorAll 70 facilities +
Review
Property information · Agoda

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception amenities including luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Should you require it, the tours can even assist you in booking tickets and securing reservations for the finest shows and events in the vicinity. Whether you're here for an extended stay or simply require fresh garments, the hotel ensures your cherished travel attire remains spotless and accessible with the convenience of laundry service located on the premises. Your stay will be comfortable with the presence of room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. Several chosen accommodations at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton have a balcony or terrace incorporated into the room design. Selected rooms offer in-room amusement like television as a source of entertainment for guests to enjoy. Rest assured, quenching your thirst is not a concern with instant tea available in select accommodations. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and bathrobes within a few chosen chambers. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day, engage in the entertaining activities available at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton. Unwind by the pool at hotel and cherish a leisurely moment. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

01

Membership tiers & benefits

Choose a membership tier to see published upgrade, breakfast and late-checkout benefits. Hotel and programme conditions apply.

Hilton Honors · Published programme benefits · check hotel-specific conditions
Room upgradeConditions apply

Subject to availability

Free breakfastConditions apply

Breakfast or bonus points

Lounge accessNot included
Late checkoutNot included
Welcome giftNot included
Awarded with 15 stays, 25 nights, or US$6,000 Eligible Spend during any calendar year. Members must re-qualify each calendar year; once earned, status is kept for the remainder of the calendar year in which it was earned and the subsequent calendar year.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

Grand Naniloa Hotel Hilo - a DoubleTree by Hilton · 希尔顿钻石入住报告(2022年12月)

  • 早餐credit基本够用
  • 前面两晚升了套
  • 入住发了饼干好吃的
2023-05-16

****92d33 · 2023-05-16 · Source ↗

Grand Naniloa Hotel Hilo - a DoubleTree by Hilton · 希尔顿钻石入住报告(2022年12月)

  • Hilo这一侧还算能接受的一家酒店
2023-04-30

hhhhhhan · 2023-04-30 · Source ↗

Grand Naniloa Hotel Hilo - a DoubleTree by Hilton · 希尔顿钻石入住报告(2022年10月)

  • 入住送了餐饮credit
  • Hilo酒店为数不多的选择之一
2023-04-21

lemon · 2023-04-21 · Source ↗

See all 5 reports →
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the stunning bay views, friendly staff, and prime location. Common complaints include aging facilities, room odors/noise, slow check-in queues, mandatory valet parking fees, and high resort charges.

Dimension scores · cross-source

Location8.8
Cleanliness8.1
Surroundings7.8
Service7.7
Value7.5
Facilities7.4
+ PraisedExcellent bay views and location · Friendly and professional staff · High value for points redemption · Stunning ocean views
- ComplaintsDated facilities needing update · Noise issues in some rooms · Mandatory resort fees · Unkempt surrounding area

KEYSuitable for those valuing views/service over modernity. Book ocean-view rooms, allow time for check-in, and verify parking options.

FAQ · grounded in hotel data & reviews

locationIs the location and transportation convenient?+
With a location score of 8.8, it offers stunning views of Hilo Bay and is a prime base for exploring the city.
diningWhat are the dining options? Is breakfast included?+
On-site restaurant serves Hawaiian cuisine and seafood. Breakfast may be included for Diamond+ members officially, though observed perks vary.
familyIs this hotel suitable for families? What child-friendly facilities are there?+
It offers family rooms, kid meals, and a pool. However, some families noted the pool is small and lacks a beach, with aging facilities.
businessHow is the experience for business travelers?+
While the location suits meetings, some business guests reported aging facilities, maintenance issues, and slow check-in queues.
coupleWhat makes it special for couples?+
Couples love the stunning bay views and friendly staff. However, noise in some rooms and a messy surrounding area are common complaints.
roomHow are the room facilities and comfort?+
Rooms feature modern amenities and limestone bathrooms. Facilities score 7.4 due to aging issues, but cleanliness is rated 8.1.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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