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Mercure Exeter Southgate Hotel

★★★★·8.7/ 10Recommended
·Hotels
156 rooms· Check-in 03:00 PM / out 11:00 AM
Fitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorLuggage storageAll 66 facilities +
Review
Official

Mercure Exeter Southgate Hotel provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. The hotel offers taxi amenities to assist you in discovering your desired offerings in Exeter. When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception amenities including express check-in or check-out, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Should you require it, the tours can even assist you in booking tickets and securing reservations for the finest shows and events in the vicinity. The hotel also features a fireplace, providing a cozy ambience during cool evenings. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service and air conditioning, all designed with your ease in mind. Selected rooms offer in-room amusement like television as a source of entertainment for guests to enjoy. Within specific rooms, a refrigerator, a coffee or tea maker and mini bar is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and bathrobes within a few chosen chambers. Start your day stress-free at Mercure Exeter Southgate Hotel as breakfast is made available for you on the premises. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Visitors wishing to create their personal culinary delights will appreciate the on-site BBQ facilities provided at this establishment. Throughout the day, engage in the entertaining activities available at Mercure Exeter Southgate Hotel. Unwind and conclude each day delightfully by stopping by hot tub and sauna, ensuring a soothing experience. Unwind by the pool at hotel and cherish a leisurely moment. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

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Guest scores & sentiment

From 484 guest reviews · multi-source · as of 2026-07-05

Guests praise the friendly staff, prime location near the cathedral, and excellent breakfast. Common complaints include outdated/dirty rooms, poor soundproofing, extra charges for the pool, high parking fees, and occasional housekeeping errors.

Dimension scores · cross-source

Location9.4
Cleanliness8.4
Service8.0
Surroundings8.0
Facilities7.6
Value7.4
PraisedExcellent location · Friendly staff · Comfortable beds · Good leisure facilities
ComplaintsExpensive parking · Poor soundproofing · Wear and tear · Inconsistent breakfast

KEYSuitable for those valuing location/service. Expect parking/pool fees and room wear; inspect cleanliness upon arrival.

FAQ · grounded in hotel data & reviews

locationHow is the location of this hotel?
The location is excellent with a dimension score of 9.4. It is centrally located with stunning views of the historic cathedral, offering easy access to the city center.
diningWhat are the dining options like?
Breakfast is highly praised as excellent and abundant. The hotel features The Gate House Restaurant, a Terrace lounge bar, and offers traditional Devonshire afternoon tea.
serviceIs the staff friendly?
Yes, friendly and professional staff are consistently praised as a major pro, despite occasional housekeeping oversights.
facilityDoes the hotel have a pool? Is there an extra charge?
The hotel has an indoor pool, sauna, and hot tub. However, pool access incurs an extra charge, and some reviews note maintenance issues.
roomHow is the soundproofing and cleanliness?
Cleanliness scores 8.4, generally comfortable. However, cons include dated/dirty rooms in some cases and poor soundproofing, which may disturb sensitive guests.
policyWhat are the check-in and check-out times?
Check-in is at 14:00 and check-out is at 12:00. Express check-in/out services are available for convenience.
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