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Sheraton Hai Phong

★★★★★·9.6/ 10Excellent
SSheraton·Marriott Bonvoy·Hotels
Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolLift / ElevatorAll 64 facilities +
Review
Official

Experience an abundance of unparalleled facilities and features at Sheraton Hai Phong. Guests can avail parking facilities at the hotel. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as concierge service and safety deposit boxes. For extended visits or whenever required, the dry cleaning service ensures your preferred travel garments remain fresh and accessible.Craving relaxation? Make the most of your stay at the Sheraton Hai Phong with convenient amenities like 24-hour room service, room service and daily housekeeping at your disposal.At Sheraton Hai Phong, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Certain rooms offer in-room amusement features such as the cable TV for your enjoyment.In select rooms at the hotel, mini bar is available for those moments when it seems necessary. It is worth noting that certain guest bathrooms feature a hair dryer and bathrobes for your convenience. Begin your day with a scrumptious on-site breakfast available each morning at Sheraton Hai Phong.Begin your day feeling refreshed and invigorated as you enjoy a delightful cup of quality coffee available at the cafe situated within the hotel. Enjoy an entertaining evening with your fellow travelers at the hotel's bar.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

25 to 49 Qualifying Nights in a calendar year.
04

Guest scores & sentiment

From 719 guest reviews · multi-source · as of 2026-07-04

Guests praise the modern facilities, spacious rooms with city views, and attentive staff, especially upgrades and lounge service. Common complaints include breakfast hygiene issues, occasional rude service, laundry errors, lack of parking guidance, and unstable Wi-Fi.

Dimension scores · cross-source

Cleanliness9.2
Surroundings9.0
Location9.0
Facilities8.8
Value8.8
Service8.7
PraisedStaff service is enthusiastic and professional, often named · Breakfast is diverse, blending international and local flavors · Modern facilities, clean rooms with great views · Convenient location with good transport and commercial amenities
ComplaintsFood and beverage prices are higher than expected · Executive lounge can be crowded with controversial food pairings · Isolated cases of missing luggage assistance or lack of greetings · Noise from nearby train tracks in some rooms

KEYSuitable for travelers valuing premium amenities and executive benefits. Verify parking guidance and monitor laundry services closely.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located in the city center near shopping malls, but parking guidance may be lacking.
diningWhat is the breakfast experience like?
Rich and delicious options, but some guests noted hygiene issues and rude service attitudes.
familyIs this hotel suitable for families?
Suitable with great views and spacious rooms, but watch out for train noise and dust nearby.
businessHow is the experience for business travelers?
Praised for professional staff, but dining is pricey and the lounge can be crowded with odd pairings.
coupleWhat are the highlights and drawbacks for couples?
Enjoy great city views and romantic setups, but sauna hygiene is poor and lounge cocktails are unavailable.
roomWhat are the room facilities and views like?
Spacious, clean, and soundproof with great views, though some rooms may face train noise.
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