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Casa Susarón

8.8/ 10Recommended
·Hotels
Family roomsTerraceSki storageShared lounge/TV areaBoard games/puzzlesShared kitchenAll 33 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise the host's hospitality, cozy rustic atmosphere, and cleanliness. Common complaints include missing amenities (kettles, hairdryers, shower gel), plastic-like sheets, poor shower experience, noise issues, and occasional privacy concerns.

Dimension scores · cross-source

Wi-Fi9.9
Service9.5
Location9.3
Cleanliness9.3
Rooms9.1
Value9.1
Facilities9.0
+ PraisedExceptionally warm and helpful host · Tranquil village location near ski resort · Clean, comfortable rooms with charming rustic decor · Cozy and functional shared kitchen and lounge
- ComplaintsMissing bathroom amenities like hairdryer, body wash, and shelving · Old-style bathtub and lower water pressure · Sheet texture, limited outlets, and creaky floors · Occasional privacy concerns and loose dogs for allergy sufferers

KEYIdeal for those valuing hospitality and rustic charm. Bring toiletries; avoid if sensitive to noise, showers, or pets.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and surroundings?+
Located in Puebla de Lillo with a location score of 9.3. Guests can hike, fish, ski or cycle nearby, while rooms offer mountain and garden views in a tranquil setting.
policyWhat are the check-in and check-out times, and are children or pets allowed?+
Check-in is at 15:00 and checkout at 12:00. Children and pets are not permitted, the property is fully non-smoking, and invoices are available upon request.
roomAre the room amenities complete, and what shortcomings should I know about?+
Rooms include private bathrooms and free internet, with WiFi scoring 9.9. However, some guests note missing kettles, hairdryers and shower gel, along with firm bedding and compact showers.
serviceHow is the overall service experience?+
Service scores 9.5 across 75 reviews. Host Javier's warm hospitality is frequently praised, and the front desk assists with tour information and transport tickets.
coupleWhich type of travelers is this hotel best suited for?+
The hotel suits couples, solo travelers and friend groups best. Review data shows strong feedback from 31 couples, 19 solo guests and 15 friend groups, highlighting its peaceful rural escape.
facilityWhat leisure and sports facilities are available on site?+
On-site features include a shared kitchen, lounge, Japanese garden and terrace. Guests can store ski gear, rent snow sports equipment and enjoy skiing, cycling or fishing nearby.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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