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Hotel Albatros

Name: Hotel Albatros
Address: Steinmattstrasse 93, Zermatt, CH

★★★★·9.4/ 10Excellent

·Hotels

📍Steinmattstrasse 93 · Zermatt ↗

📞82559336126·Official site ↗

Health or beauty spa nearbyFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxAll 58 facilities +

Review

Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Experience the wonders of Zermatt with ease by utilizing the services provided at shuttle. Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out, luggage storage and safety deposit boxes provided by the front desk services. Securing top-notch tickets and reserving prime dining spots become effortless through assistance from the hotel's ticket service. During your stay at this fantastic hotel, experience comfort and warmth from the delightful on-site fireplace on those chilly days and nights. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as room service and daily housekeeping enable you to maximize your stay in the room. Each morning at Hotel Albatros, a scrumptious, homemade breakfast kick-starts the day. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar. Hotel Albatros provides a superb assortment of leisure amenities for guests to enjoy. Enhance your winter enjoyment by visiting the pristine white slopes each day with ski slopes. Treat and spoil yourself by stopping at massage, hot tub and sauna for a memorable experience. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.

Guest scores & sentiment

From 291 guest reviews · multi-source · as of 2026-07-10

Guests praise the exceptional, personalized staff service and stunning Matterhorn views. Rooms are generally comfortable and quiet. Common complaints include inconsistent breakfast quality, aging facilities (balcony doors, bathtubs), smoke intrusion from shared balconies, and lack of air conditioning.

Dimension scores · cross-source

Service9.6

Cleanliness9.1

Value9.0

Location8.9

Facilities8.8

Surroundings8.8

＋ PraisedBeautiful Matterhorn views · Friendly and helpful staff · Comfortable beds and good sleep · Popular spa facilities

－ ComplaintsInconsistent breakfast quality · Poor soundproofing · No AC, hot in summer · Non-private or shared balconies

KEYIdeal for those valuing service and views. Avoid shared balconies due to smoke risk, verify breakfast quality, and bring earplugs for potential noise.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it convenient to reach Zermatt's center?＋

The hotel is in a quiet location, just a short stroll from Zermatt's center (Location score: 8.9). While convenient, some families noted reliance on shuttle services to the station.

pros_consWhat are the main pros and cons of this hotel?＋

Pros: Exceptional staff service (9.6), stunning Matterhorn views, and comfortable rooms. Cons: Inconsistent breakfast, aging facilities, no AC causing summer heat, and potential smoke from shared balconies.

diningHow is the breakfast experience?＋

Breakfast experiences vary. While a coffee shop and fruits are available, guests frequently report inconsistent quality, with complaints about bland tastes or limited variety.

coupleIs this hotel suitable for couples? Any special features?＋

Highly suitable. 179 couples praised the romantic atmosphere, stunning Matterhorn views, comfortable bedding, and highly recommended SPA services. Rooms often feature balconies.

familyWhat should I note when staying with children?＋

Children are allowed, and family rooms are available. 54 families appreciated spacious rooms and attentive service. Note: Reception may be unattended at times, and shuttle service is needed to the station.

roomWhat are the highlights of the room facilities and services?＋

Rooms offer Wi-Fi, slippers, bathrobes, and balconies. Staff provide exceptional butler-style service (Service score: 9.6). However, lack of AC can cause summer heat, and shared balconies may have smoke issues.

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Room types · 9

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Suite

1 × Extra-large double bed (Super-king size)50 ㎡up to 3

This very spacious suite has a separate living room, a balcony, a mini-bar and cable TV. The large bathroom includes a spa bath. The suite is located in the attic and offers a fabulous Matterhorn view.

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Junior Suite

1 × Extra-large double bed (Super-king size)30 ㎡up to 2

This spacious suite comes with a private in-room spa bath and a shower in the large bathroom. It also features a south-facing balcony, a mini-bar, cable TV and a living area.

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Deluxe Double Room

2 × Twin bed28 ㎡up to 3

This spacious room with a south-facing balcony and a seating area is equipped with a mini-bar and a safe. Its private bathroom is provided with bathrobes, slippers and a hairdryer.

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mountain_viewDeluxe Double Room with Matterhorn View

Deluxe Double Room with Matterhorn View

2 × Twin bed28 ㎡up to 3

The spacious double room provides a mini-bar, a tea and coffee maker, a balcony with mountain views as well as a private bathroom featuring a bath. The unit offers 2 beds.

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Superior Double Room with Matterhorn View

2 × Twin bed23 ㎡up to 2

This room with a south-facing balcony with views of the Matterhorn is equipped with a mini-bar and a safe. Its private bathroom is provided with bathrobes, slippers and a hairdryer. Please note that extra beds are not available in this room type.

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RoomSuperior Single Room

Superior Single Room

1 × Twin bed23 ㎡up to 1

Offering free toiletries and bathrobes, this single room includes a private bathroom with a bath, a hairdryer and slippers. This single room features a mini-bar, a tea and coffee maker, a flat-screen TV with cable channels and a balcony. The unit offers 1 bed.

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Economy Double Room

1 × Double bed20 ㎡up to 2

This compact room features a south-facing balcony and a bathroom. Please note that extra beds are not available in this room type.

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RoomEconomy Double Room, Balcony

Economy Double Room, Balcony

1 × Double bed20 ㎡up to 3

1 Double Bed215-sq-foot room with a balcony Internet - Free WiFi Entertainment - Flat-screen TV, cable channels, and DVD playerFood & Drink - Electric kettle, minibar (fees may apply), room service, and free bottled waterSleep - Hypo-allergenic bedding and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippersPractical - Phone, safe, and wardrobe or closet; cribs (free) available on requestComfort - Daily housekeeping and heatingNeed to Know - No rollaway/extra beds availableNon-Smoking

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Single Room

1 × Queen Bed20 ㎡up to 1

1 Queen Bed215-sq-foot room with a balcony Internet - Free WiFi Entertainment - Flat-screen TV, cable channels, and DVD playerFood & Drink - Electric kettle, minibar (fees may apply), room service, and free bottled waterSleep - Hypo-allergenic bedding and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippersPractical - Phone, safe, and wardrobe or closet; cribs (free) available on requestComfort - Daily housekeeping and heatingNeed to Know - No rollaway/extra beds availableNon-Smoking

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Nearby & map

DiningSights

Brasserie Uno

Contemporary, Seasonal Cuisine · ★ Michelin

€€€€

A bustling little restaurant of the sort you might expect to find in Berlin or New York, this place is a real gem. The tables are set close together and the atmosphere is pleasingly laid back. You can watch the two chefs in the open kitchen as they prepare a six-course surprise menu. You need to allow plenty of time for this dining experience, but the 3.5hrs are absolutely worth it: the dishes are made with regional ingredients, and great emphasis is placed on seasonality and provenance. The dishes are thoughtfully devised and full of character, revealing a distinctive culinary identity. A v

271m

Alpine Gourmet Prato Borni

Creative, Country cooking · ★ Michelin

€€€€

This elegant fine dining restaurant in the town centre is housed in the magnificent Grand Hotel Zermatterhof. The classical setting done out with fine wood panelling affords a splendid view of the church, Pfarrkirche St Mauritius. Choose between two appealing set menus: One has an international focus with regional touches; the other is vegetarian and showcases regional produce. Besides the meticulous preparation, the balance of the flavours and the exceptional quality of the ingredients, the robust stocks and sauces deserve a special mention for the striking contrasts they add. Attentive servi

364m

Capri

Italian · ★ Michelin

€€€€

You don't have to venture to the island of Capri for sophisticated classic Italian cuisine, because the chefs of Capri Palace spend the winter at this restaurant in Zermatt. The lift takes you to the fourth floor of Le Petit Cervin (adjoining Mont Cervin Palace) in under 20 seconds. Diners can choose between two set menus – one of them vegetarian – or order à la carte. Service is attentive and seamlessly coordinated. In the elegant interior, premium materials and warm, light-toned wood combine to create a refined yet welcoming ambience. Tip: Opt for a window table to make the most of the view.

561m

After Seven

Creative · ★ Michelin

€€€€

The lift takes you up to the fine dining restaurant on the third floor of Backstage Hotel. Relax over an aperitif on the comfortable couch stationed beneath an originally designed chandelier made up of musical instruments. Then comes the creative surprise menu composed of five or six courses, which is prepared in the open kitchen by Florian Neubauer's dedicated team, and features dishes such as mussel, artichoke and chorizo, or beef, onion and sansho pepper. A novel touch: The bread is baked right at your table. There is also an optional cheese course. To accompany both set menus, you can choo

577m

Bazaar

middle_eastern, asian · Bib

€€

At this restaurant in the chic Alpine CERVO Mountain Resort, located at the end of a ski slope, you are whisked away to an exotic and predominantly vegetarian world of flavours, ranging from Arab to Chinese specialities, from baba ganoush (smoked eggplant, tahini, pomegranate and garlic) to the Indian dal makhani (black lentils, sweet potatoes, mustard tarak and chapati) and dim sum such as "Phoenix Eye" (tofu, glass noodles, black mushrooms and wombok) or Tibetan tse tang churo momos, and sweet mezze for dessert. The atmosphere is nice and laid back. From the conservatory you can look out ove

712m

Lusi Brasserie

French, International

€€

A tip before we get started: In fine weather, be sure to nab a table on the terrace in front of the building, from which you can take in stunning views of the Matterhorn! But the brasserie of the long-established Grand Hotel Zermatterhof also provides a delightful, classically elegant setting with its lovely walnut panelling and partially glass-paned vaulted ceiling. The cuisine is French and draws on international influences. The menu includes "Lusi Classics" such as calf's head, and traditional dishes such as Wiener schnitzel, steak tartare, burgers and flammkuchen – and there is always an e

375m

The Omnia

Modern Cuisine, Vegetarian

€€€

A lift whisks you up here from the pedestrian area – to some breathtaking views! The restaurant in the hotel of the same name presents an attractive à la carte menu, including vegetarian dishes. Those who enjoy the element of surprise can opt for the five-course "Chef's Choice" set menu (with meat/fish or vegetarian), with optional wine pairings. The wine list boasts a fantastic selection of labels from Switzerland and France, especially Burgundy and Bordeaux. The modern, upscale interior has clean lines and is furnished with large granite-topped tables. Tip: Start with an aperitif in the invi

440m

ad lib

Seasonal Cuisine, Creative

€€€€

Dietmar and Nicole Sawyere have moved on from Dallenwil, where they enjoyed great success with two restaurants at Gasthaus zum Kreuz. Since December 2025, the dedicated couple, along with their daughter and son and the Dallenwil team, have been running this compact restaurant in the charming Hotel Welschen. The cuisine, rooted in classical traditions and inspired by the seasons, is presented as a five-course menu, with optional dishes to add on or swap in. A fine example of the bold and technically precise cooking is the tender Alpine Angus beef served with aromatic white asparagus tips and a

689m

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.

Hotel Albatros

Guest scores & sentiment

Room types · 9

Suite

Junior Suite

Deluxe Double Room

Deluxe Double Room with Matterhorn View

Superior Double Room with Matterhorn View

Superior Single Room

Economy Double Room

Economy Double Room, Balcony

Single Room

Facilities · 58

Nearby & map