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Sheraton Grand Hotel & Spa

★★★★★·9.1/ 10Excellent
SSheraton·Marriott Bonvoy·Hotels
Check-in 03:00 PM / out 12:00 PM
Electric bicycle charging stationFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolLift / ElevatorAll 72 facilities +
Review
Official

At Sheraton Grand Hotel & Spa, Edinburgh, exceptional service and top-notch amenities create a memorable experience for guests. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service and safety deposit boxes. At the hotel, utilize the convenient dry cleaning service to maintain your preferred travel attire fresh, allowing you to pack lighter. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. Accommodations come equipped with all the conveniences required for a restful night's slumber. In certain chosen rooms, instant tea is conveniently available for your use. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer and bathrobes, ensuring a comfortable stay for guests. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 375 guest reviews · multi-source · as of 2026-07-07

Guests praise friendly staff, spacious rooms, castle views, and excellent spa. Complaints focus on maintenance issues (water pressure, AC), inconsistent breakfast quality, rigid spa policies, and undisclosed noise or facility closures.

Dimension scores · cross-source

Cleanliness9.4
Location9.2
Service9.0
Surroundings9.0
Facilities8.8
Value8.0
PraisedAttentive and friendly staff · Prime location and castle views · Clean and comfortable rooms · Thoughtful welcome amenities
ComplaintsOutdated or complex room features · Inefficient breakfast service · Poor soundproofing · Disorganized club lounge

KEYIdeal for those valuing service and views. Confirm room orientation/noise, check spa rules, and expect some maintenance quirks.

FAQ · grounded in hotel data & reviews

locationIs the location convenient? Can I see Edinburgh Castle?
Yes, the location is highly rated (9.2). Many guests enjoy stunning views of Edinburgh Castle from their rooms.
facilityWhat spa and fitness facilities are available?
The hotel features One Spa with a 19m pool, gym, sauna, and steam room. Facilities score 8.8, though some areas may need maintenance.
serviceHow is the staff service?
Service scores 9.0. Guests consistently praise the friendly, professional, and helpful staff, particularly at the front desk.
roomAre the rooms spacious and clean?
Rooms are known for being spacious with a high cleanliness score of 9.4. Most find them tidy, though some note maintenance issues.
diningIs breakfast and dining varied?
Dining includes modern Scottish cuisine and gin tasting. While Club Lounge food is rich, breakfast quality can be inconsistent.
familyIs this hotel suitable for families with children?
Children are welcome with kid meals available. Families appreciate spacious rooms, but check pool temperature limits and room amenities like USB ports.
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