Name: The Reef Playacar Beach Resort & Spa
Address: Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

Official

The Reef Playacar located just a few steps from 5th Avenue and in one of the most exclusive fractions of Playa del Carmen, mixes the tranquility of a tropical jungle with the beauty of one of the most spectacular beaches in the world. The 196 rooms of this complex, distributed in 18 beautiful villas, have a Caribbean décor and all the modern amenities to make you feel at home. The facilities at The Reef Playacar include two swimming pools, fitness center, spa and for the fun of the whole family the hotel offers daily activities, a kids club, bicycles, water sports, aerobics, dance classes and evening entertainment. To delight guests, the hotel has three restaurants, a snack bar, an ice cream parlor, a place to enjoy tea and five different bars. In addition, the property offers its guests a fantastic selection of services with its different packages: Standard, Superior and Premium, the last one being the most complete in which you can enjoy even a delicious Japanese dinner and share your best moments through the free Wifi.

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Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-21

Guests consistently praise the lush natural setting, safe and quiet location, and friendly staff, with a solid breakfast and pleasant beach/pool areas. The main drawbacks are limited and sometimes cold dinner options, average drink quality, small or noisy rooms with occasional mold odors, plus insufficient pool umbrellas and occasional reservation system errors.

Dimension scores · cross-source

Location9.0

Rooms8.6

Cleanliness8.5

Service8.4

Facilities8.1

Surroundings8.0

Wi-Fi7.7

Value7.7

＋ PraisedBeautiful natural environment · Polite and attentive staff · Clean and comfortable facilities · Fast check-in process

－ ComplaintsPoor soundproofing · Mediocre buffet quality · Slow bar service · Outdated room furnishings

KEYIdeal for travelers seeking a quiet, nature-immersed stay near the center. Set realistic expectations for dinner/drinks, request larger rooms, and double-check restaurant reservations in advance.

FAQ · grounded in hotel data & reviews

locationIs the hotel location safe and convenient for transportation?＋

Guests praise the safe, quiet location near the city center (5th Avenue) with a high dimension score of 9.0. It is described as a tranquil spot surrounded by lush tropical vegetation.

diningHow is the quality of all-inclusive dining? What is the difference between breakfast and dinner?＋

Breakfast is highly praised for its variety and flexible hours. However, dinner has drawbacks: limited variety, sometimes cold food, average quality, and slow bar service. Some guests found the coffee taste poor.

familyIs this hotel suitable for families? What child-friendly facilities are available?＋

It is family-friendly with a children's club and supervised activities. The environment is safe and lush. However, some families noted limited dinner options, insufficient pool umbrellas, and beach maintenance issues.

coupleWhat is the experience like for couples? Is the room soundproofing good?＋

Couples appreciate the beautiful natural setting and beach facilities. However, note that some rooms have poor soundproofing and noisy AC. Quiet-sensitive guests should verify room types or bring earplugs.

roomHow are the room size and hygiene conditions?＋

Rooms are generally considered small, with some aging facilities. While overall cleanliness scores 8.5, some rooms had mold odors. Guests sensitive to space or smell should inspect rooms upon arrival.

serviceHow is the staff attitude and professionalism?＋

Friendly and helpful staff are a major highlight, with multilingual support. The 24-hour front desk, concierge, and bellhop services are well-regarded. Despite occasional reservation errors, the service dimension score is 8.4.

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Room types · 4

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Premium Room, 1 King Bed

1 × King bed27 ㎡up to 2

1 King Bed291-sq-foot room, balcony with garden views Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 32-inch LED TV with premium channelsFood & Drink - Refrigerator, free minibar items, and coffee/tea makerSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletriesPractical - Safe, iron/ironing board, and desk; rollaway beds (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Tile flooring in roomEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbsNeed to Know - Housekeeping on requestNon-Smoking

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Premium Room, 2 Double Beds

2 × Double bed27 ㎡up to 4

2 Double Beds291-sq-foot room, balcony with garden views Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 32-inch LED TV with premium channelsFood & Drink - Refrigerator, free minibar items, and coffee/tea makerSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletriesPractical - Safe, iron/ironing board, and desk; rollaway beds (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Tile flooring in roomEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbsNeed to Know - Housekeeping on requestNon-Smoking

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Superior Room, 1 King Bed

1 × King bed27 ㎡up to 2

1 King Bed291-sq-foot room, balcony with garden views Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 32-inch LED TV with premium channelsFood & Drink - RefrigeratorSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and desk; rollaway beds (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Tile flooring in roomEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbsNeed to Know - Housekeeping on requestNon-Smoking

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garden_viewSuperior Room, 2 Double Beds

Superior Room, 2 Double Beds

2 × Double bed27 ㎡up to 4

2 Double Beds291-sq-foot room, balcony with garden views Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 32-inch LED TV with premium channelsFood & Drink - RefrigeratorSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and desk; rollaway beds (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Tile flooring in roomEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbsNeed to Know - Housekeeping on requestNon-Smoking

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Facilities · 83

All facilities & services listed by the hotel (aggregated across sources).

Boat tours on siteParasailing on siteComprehensive recycling policyNo single-use plastic water bottlesNo single-use plastic strawsNo single-use plastic stirrersNo single-use plastic soda bottlesFitness facilitiesFree bicycles on siteGuest education on local ecosystems and cultureFull-service spa24-hour front deskGardenLuggage storageTerraceFree WiFiConcierge serviceDesignated smoking areaFree bicycles on siteLED light bulbsFoosballFitness facilitiesMarina on siteMultilingual staffNo single-use plastic soda bottlesNo single-use plastic stirrersNo single-use plastic strawsNo single-use plastic water bottlesEcotours nearbyEco-friendly toiletriesEco-friendly cleaning products usedEco-friendly cleaning products providedConference spaceComputer stationComprehensive recycling policyOn private beachChildren's clubChange of towels (on request)Change of bed sheets (on request)Cave exploring/spelunking nearbyParasailing on siteBulk dispenser for toiletriesPool sun loungersPool umbrellasBoat tours on sitePorter/bellhopBiodegradable/compostable stirrersBilliards or pool tableSafe-deposit box at front deskSailing on siteBicycle parking availableScuba diving on siteShopping on siteShowcase for local artistsBeach volleyball on siteBeach umbrellasBeach towelsBeach sun loungersSkydiving nearbySnack bar/deliSnorkeling on siteBanquet hallATM/bankingAt least 80% of all lighting comes from LEDsSupervised childcare/activitiesSurfing/bodyboarding on siteTelevision in common areasTours/ticket assistanceVegetarian breakfast availableVegetarian menu options availableVolleyball on siteWater dispenserWater-efficient showers onlyWedding servicesZiplining nearbyFull-service spaGift shops or newsstandGolfing nearbyGuest education on local ecosystems and cultureFree self parkingHiking/biking trails nearbyHousekeeping on requestWheelchair accessible

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Nearby & map

Dining

1

Le Chique

Contemporary, Mexican · ★ Michelin

$$$$

Harbored in a striking space inside the Hotel Xcaret Arte, Le Chique practically exudes charm. The lovely setting is matched by polished service, and gorgeous presentations are distinguished by theatrical flourishes. Taken as a whole, an atmosphere of special occasion pervades the experience. The tasting menu spans Mexico's regions, showing a clear sense of style and personality while consistently impressing with creativity, excellent ingredients, strong technique and impactful flavors. A fruit and foie gras salad nestled in an orange or a huitlacoche-stuffed donut with poblano and epazote sau

3.6km

2

HA'

Mexican, Contemporary · ★ Michelin

$$$$

If you’re not staying at the Hotel Xcaret, be sure to devote extra time to arrive at this restaurant, as it involves some navigation. However, once you’ve found it, you’re in for a treat. The cuisine has a definite French bent, which is perhaps no surprise given Chef Carlos Gaytán’s training, but there is nonetheless a confident use of distinctly Mexican flavors and ingredients. This is cooking with a clear sense of identity and strong technique, and noteworthy for bold, creative flavor combinations. The mushroom beignet decorated with a frilly crisp of cauliflower in a creamy truffle and mint

3.7km

3

Axiote Cocina de Mexico

Mexican · Bib

$$

Here in the Riviera Maya, Axiote Cocina de Mexico offers a tight selection of familiar Yucatan dishes prepared with modern touches. Carefully presented, the generously portioned plates are compelling, starting with a selection of fiery salsas that do not hold back on heat. The likes of tostadas de mais azul or guacamole with chapulines (grasshoppers) make for good starts. Fork-tender birria de cordero is a stand-out entrée but do save room for dessert. From coconut cream with passion fruit to mango with honey, orange foam and cocoa, the sweets here are a surefire strength. While not necessary,

3.0km

4

Spices

Restaurant

537m

5

Palazzo

Restaurant

541m

6

McDonald's

burger

Fast food

1.5km

7

Mexico Loco

Restaurant

Mexican

1.5km

8

Burger King

burger

Fast food

1.5km

1

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3

4

5

6

7

8

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.