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Shangri-La Chiang Mai

★★★★★·9.4/ 10Excellent
SShangri-La·Shangri-La Circle·Resorts
2007 opened· 277 rooms· Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableClubhouseFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolAll 102 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Services offered by taxi, car hire and shuttle at the hotel ensure effortless exploration of Chiang Mai. The hotel offers complimentary parking for guests who arrive with their own mode of transport. Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out, luggage storage and safety deposit boxes provided by the front desk services. Securing passes to the city's top attractions is simple with the hotel's ticket service and tours. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room. For minor or impromptu requirements, the convenience stores can promptly cater to them without the necessity of stepping out from the hotel. The hotel is completely smoke-free. In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service and blackout curtains. At Shangri-La Chiang Mai, a selection of rooms can be found that showcase unique design elements such as a separate living room. Expand your in-room entertainment choices with various amenities, such as television offered in certain accommodations. Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator, bottled water, instant coffee, instant tea and mini bar. Maintain your cleanliness and comfort using a hair dryer, toiletries and bathrobes available in select guest restrooms. Chosen accommodation prices might include entry to the executive lounge, offering premium services amid an ambiance of refined extravagance. Each morning at Shangri-La Chiang Mai, a scrumptious, homemade breakfast kick-starts the day. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar. Do you possess exceptional culinary skills? Prepare your meals personally within the hotel at its BBQ facilities. Indulge in the numerous pursuits available at Shangri-La Chiang Mai. Treat and spoil yourself by stopping at massage, hot tub, salon, steam room, spa and sauna for a memorable experience. Begin your holiday perfectly by taking a plunge into the swimming pool. At the hotel, enjoy a laid-back beverage experience by the poolside bar, sipping on a soothing cocktail. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-13

Guests praise the exceptional, personalized staff service, well-maintained grounds, and pools. Minor complaints include dated room decor, firm mattresses, inconsistent breakfast variety, and occasional lack of staff enthusiasm.

Dimension scores · cross-source

Service9.0
Cleanliness9.0
Rooms8.9
Location8.9
Value8.8
Facilities8.8
Surroundings8.8
PraisedExceptional and personalized staff service · Excellent child-friendly facilities · Spacious and comfortable rooms · Convenient location
ComplaintsInconsistent dining quality · Some facilities appear dated · Noisy breakfast area · Insufficient pool loungers

KEYIdeal for service-focused travelers and families. Expect dated decor; request soft mattresses if needed.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?
Rated 8.9 for location, it offers a convenient yet tranquil setting ideal for exploring Chiang Mai's culture while maintaining peace.
diningAre breakfast and dining options rich?
Offers diverse dining like Kad Kafe and China Kitchen, though some guests note inconsistent breakfast variety and taste.
familyIs this hotel suitable for family trips?
Highly rated by families for kid-friendly facilities like pool slides and children's meals, with spacious rooms and attentive staff.
businessHow is the experience for business travelers?
Business guests appreciate efficient services like express check-in/out and professional staff who promptly resolve issues.
coupleWhat are recommended experiences for couples?
Couples enjoy beautiful gardens, excellent spa, and personalized surprises, though firm mattresses and evening noise may be factors.
roomHow are the room facilities and comfort?
Rooms are spacious and comfortable (8.9 rating), but some guests note dated decor, low TV volume defaults, and occasional dampness.
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