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Chan-Kah Resort Village

★★★·8.7/ 10Recommended
·Hotels
📍KM. 3 Carretera Palenque- Ruinas, Palenque, CHIS, 29960 · Palenque ↗
📞00529163451134·Official site ↗
Arcade/game roomFull-service spa24-hour front deskGardenLuggage storageExpress check-in/check-outAll 34 facilities +
Review
Official

Indulge in a visit to the spa, offering massages, body treatments, and facials. Recreational amenities include an outdoor pool and a steam room. This hotel also features complimentary wireless internet access, an arcade/game room, and gift shops/newsstands. Enjoy a meal at the Lum restaurant or in-room dining (limited hours). Unwind with a refreshing drink at the bar/lounge or one of the two poolside bars. Cooked-to-order breakfasts are available daily (7 AM to 11 AM, for a fee). Featured amenities include a 24-hour business center, express check-in, and dry cleaning/laundry services. For events, the hotel offers 12 square feet of space, including a conference center and a meeting room. Free self-parking is available onsite. The 80 air-conditioned guest rooms feature flat-screen televisions, private balconies or patios, complimentary wired internet access, and cable programming. Private bathrooms with showers offer rainfall showerheads and designer toiletries. Located in Palenque, Chan-Kah Resort Village is within a 5-minute drive of Palenque National Park and Museo de Sitio Palenque. This family-friendly hotel is a short drive from Palenque Archaeological Zone and El Panchán.

04

Guest scores & sentiment

From 76 guest reviews · multi-source · as of 2026-07-21

Guests praise the immersive jungle setting, wildlife, and large pool, with comfortable rooms. Major complaints include excessively high food and drink prices, mediocre quality, outdated facilities requiring maintenance, and loud electronic music at the pool disrupting the natural atmosphere.

Dimension scores · cross-source

Location9.2
Wi-Fi9.0
Rooms8.9
Cleanliness8.9
Facilities8.7
Service8.6
Surroundings8.6
Value8.2
＋ PraisedJungle setting & wildlife · Spacious & beautiful pool · Comfortable & private villas · Excellent natural environment
－ ComplaintsHigh F&B & drink prices · Remote location with few nearby alternatives · Weekend day-pass crowds cause noise · Rooms lack coffee makers

KEYIdeal for nature lovers accepting high costs and older facilities. Bring water, avoid weekends for noise, and manage dining expectations.

FAQ · grounded in hotel data & reviews

locationHow is the location and environment?＋
Located in the jungle heart of Palenque with a 9.2 environment score. Guests praise the immersive nature and wildlife, though nearby shopping is limited.
facilitiesWhat are the pool and leisure facilities like?＋
Features a large pool, spa, arcade, and garden (Facilities score: 8.7). While praised for the pool view, some facilities need maintenance, and weekend pool music can be noisy.
roomHow comfortable and private are the rooms?＋
Spacious and comfortable with AC, private balconies, and rainfall showers. High privacy in villa settings, though some rooms are far from the pool and may have maintenance issues.
diningWhat about dining options and prices?＋
Features restaurant Lum and two poolside bars; breakfast incurs a surcharge. Major complaints cite excessively high food/drink prices and mediocre quality, with expensive water due to lack of nearby shops.
familyIs it suitable for families?＋
Despite having a playground and arcade, official policy states children are not allowed. While some reviews mention jungle experiences, the restriction applies, so verify before booking.
businessIs it convenient for business travel?＋
Offers a 24-hour business center, conference space, and free WiFi (Score: 9.0). Suitable for quiet work, though limited by fewer nearby commercial amenities.
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