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Casona del Alto

★★·8.3/ 10Recommended
·Hotels
📍Calle 5, nro 187, San Martín de los Andes, Neuquen, 8370 · San Martín de los Andes ↗
Meeting roomsFireplace in lobbyFitness facilitiesFree breakfastFull-service spaFront entrance rampAll 44 facilities +
Review
04

Guest scores & sentiment

From 80 guest reviews · multi-source · as of 2026-07-20

Guests praise the owners' hospitality, stunning mountain views, exquisite decor, and delicious meals, creating a home-like atmosphere. Main drawbacks include remote location requiring transport, occasional issues with mattress firmness, Wi-Fi stability, and check-in logistics.

Dimension scores · cross-source

Service9.8
Facilities9.8
Cleanliness9.8
Surroundings9.8

KEYIdeal for those seeking tranquility and personalized service. Self-driving is essential; sensitive sleepers should note mattress firmness.

FAQ · grounded in hotel data & reviews

locationIs the hotel remote? Is transportation convenient?＋
Guests note the location is somewhat remote and recommend driving. Free self-parking is available, and nearby activities include downhill skiing, cross-country skiing, and snowboarding.
diningHow are the breakfast and dining options?＋
The hotel offers complimentary continental breakfast, plus an in-house restaurant, bar/lounge, and room service. Guests consistently praise the high-quality and refined dining experience.
serviceWhat is the level of service like?＋
The service dimension scores 9.8 across 80 reviews, with a 99% recommendation rate. Owners Lili and Fernando are praised for their warmth, while the 24-hour front desk offers multilingual support.
roomHow comfortable are the rooms? Is there a minibar?＋
Rooms feature exquisite design and beautiful mountain views, though some guests find the mattresses too soft and note the lack of a minibar. Check-in is at 14:30 and check-out at 11:00.
policyDoes the hotel allow children or pets?＋
According to hotel policy, children and pets are not permitted. The smoke-free property offers a cozy atmosphere better suited for adults seeking a quiet retreat.
facilityWhat leisure and meeting facilities are available?＋
With a facilities score of 9.8, the hotel offers a full-service spa, sauna, seasonal outdoor pool, fitness center, garden, terrace, and library. Meeting guests can access meeting rooms and a banquet hall.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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