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Mercure Bordeaux Chateau Chartrons

★★★★·8.4/ 10Recommended
·Hotels
215 rooms· Check-in 12:00 PM / out 12:00 PM
Electric bicycle charging stationFitness facilities (surcharge)Guest education on local ecosystems and cultureAir conditioningFamily roomsLift / ElevatorAll 59 facilities +
Review
Official

Located in the old wine merchants district, the 4-star Mercure Bordeaux Château Chartrons hotel is ideal for a family stay and a corporate seminar. Its beautiful Victorian facade lights up the neighborhood and its garden is conducive to relaxation. You will love the facilities: restaurant with terrace, fitness area, family rooms, large meeting rooms, everything is on hand for both work and leisure.

04

Guest scores & sentiment

From 259 guest reviews · multi-source · as of 2026-07-11

Guests praise the friendly front desk, spacious rooms, decor, and quiet location with convenient parking. Common complaints include chaotic breakfast service, inconsistent food quality, lack of evening dining options, and occasional issues with facility maintenance and cleanliness.

Dimension scores · cross-source

Cleanliness8.2
Surroundings8.2
Service8.0
Facilities8.0
Value7.0
Location7.0
PraisedSpacious, well-renovated rooms · Convenient underground parking · Good location near attractions · Friendly and helpful staff
ComplaintsBroken AC or poor ventilation · Inconsistent breakfast quality · Poor soundproofing · Odors or outdated fixtures

KEYSuitable for those prioritizing comfort, parking, and quiet. Manage dining expectations and verify room facilities upon check-in.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?
Located in the historic wine district near the Garonne River, it is a short drive from the city center and within walking distance of the CAPC Modern Art Museum.
facilityDoes the hotel offer parking?
Yes, private garage parking is available. Guests praise its convenience and security, with business travelers noting the free EV charging stations.
diningHow is the breakfast and dinner experience?
Breakfast is highly rated but service can be chaotic with inconsistent quality. Evening dining options are lacking, though the Winter Garden restaurant offers fusion cuisine.
roomWhat are the room conditions? Is it suitable for families?
Rooms are spacious, modern, and comfortable, with family rooms available. Families appreciate the beds and child amenities, though some note noise or aging facilities.
serviceIs the front desk service good?
Excellent. Guests consistently praise the friendly, professional, and helpful front desk staff, who are quick to respond to family needs like cribs.
businessIs it suitable for business trips? Is the WiFi stable?
Generally suitable due to spacious rooms and professional staff, but some business guests report unstable WiFi affecting work. Restaurant prices are also considered high.
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