Guest scores & sentiment

From 275 guest reviews · multi-source · as of 2026-07-11

Guests praise the stunning 2600m mountain views, cozy rooms with fireplaces, exceptional five-course dinners, and generally warm staff. Complaints focus on the challenging 4x4-only access roads, occasional slow or indifferent service, and lack of accessibility features.

Dimension scores · cross-source

Service9.9

Rooms9.8

Cleanliness9.7

Facilities9.6

Location9.2

Value9.1

＋ PraisedStunning mountain views and location · Exceptional food and breakfast · Attentive and flexible staff service · Comfortable rooms with fireplaces

－ ComplaintsRough roads requiring 4x4/high clearance · Facilities appear dated and need maintenance · Unclear pricing for extras · Difficult road access requiring 4x4

KEYIdeal for nature lovers seeking tranquility and gourmet dining. A high-clearance 4x4 is essential. Allow extra travel time and verify service arrangements in advance.

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Room types · 1

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Luxury Twin/Double Room

1 × Extra-large double bed (Super-king size) / 1 × Sofa bed18 ㎡up to 2

This twin/double room has a electric kettle and mini-bar.

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Facilities · 48

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableHealth or beauty spa nearbyFamily roomsLuggage storageSafety deposit boxFax/photocopyingIroning serviceMassage servicesPacked lunchesParkingTerraceShared lounge/TV areaBoard games/puzzlesKid mealsPaid WiFiOutdoor furnitureFruitsStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareGuests can opt-out any cleaning services during stayGuest room sealed after cleaningPhysical distancing in dining areasFood delivered to guest roomProcess in place to check health of guestsFace masks for guests availableDelivered food - securely coveredThermometers for guests provided by propertyInternet accessJapanese gardenFishing nearbyOffsite parking discounted rates availablePrivate picnicsReception hallSelf parking (surcharge)Vegetarian menu options availableWine release eventsHealth or beauty spa nearbyHousekeeping on requestNon-smoking roomsRoom serviceNon-smoking throughout