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Palacio de los Duques, a Gran Meliá Hotel - The Leading Hotels of the World

★★★★★·8.8/ 10Recommended
·Hotels
1990 opened · 2016 renovated· 179 rooms· Check-in 03:00 PM / out 12:00 PM
Fitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolFamily roomsLift / ElevatorAll 75 facilities +
Review
Official

Palacio de los Duques Gran Meliá offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Should you require transportation to or from the airport, hotel is able to organize it prior to your arrival date. Services offered by car hire and shuttle at the hotel ensure effortless exploration of Madrid. Visitors can take advantage of the accessible parking options directly at the hotel. Reception services such as concierge service, luggage storage and safety deposit boxes are available to accommodate your requirements. Should you desire access to the top entertainment in the city, assistance can be provided by the hotel's tours. Relax and feel the warmth in the hotel's inviting lobby, featuring an enchanting on-site fireplace. Traveling with minimal baggage is achievable at Palacio de los Duques Gran Meliá, as the hotel's dry cleaning service and laundry service ensures your garments stay fresh. Room amenities feature 24-hour room service, allowing you to unwind and make the most of your visit. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Each accommodation at Palacio de los Duques Gran Meliá is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers linen service, blackout curtains and air conditioning for guest convenience and satisfaction. At Palacio de los Duques Gran Meliá, the uniquely tailored rooms provide a configuration choice resembling a balcony or terrace. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with daily newspaper, television and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal. Palacio de los Duques Gran Meliá offers a hair dryer, toiletries and bathrobes in the restrooms of specific accommodations. Immerse yourself in the executive lounge, where exceptional amenities and lavish surroundings await you. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar. Palacio de los Duques Gran Meliá provides a superb assortment of leisure amenities for guests to enjoy. Unwind after a long day by stopping by massage, hot tub, solarium, steam room and spa to rejuvenate your senses. Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. Bypass the formal attire and choose a laid-back mixed drink or brew at hotel's waterside lounge. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

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Guest scores & sentiment

From 138 guest reviews · multi-source · as of 2026-07-13

Guests praise exceptional service, central quiet location, and luxury amenities, especially Red Level perks and rooftop pool. Complaints focus on slow dining service, small pool/gym, room malfunctions, and high costs.

Dimension scores · cross-source

Service9.6
Location9.6
Cleanliness9.6
Facilities9.1
Value8.9
PraisedExceptional and attentive service · Prime location · High-quality breakfast · Popular Red Level perks
ComplaintsSmall room size · Paid or limited facilities · Expensive laundry charges · Early pool closing time

KEYIdeal for those seeking premium service and central location; book Red Level for perks, noting pool size and extra fees.

FAQ · grounded in hotel data & reviews

locationIs the location convenient and quiet?
With a location score of 9.6, it is centrally located yet quiet, within walking distance of major landmarks.
serviceHow is the service quality?
Service scores 9.6, with guests praising the exceptional, attentive, and professional staff for personalized experiences.
diningWhat dining options are available?
Features 3 restaurants serving Spanish/French cuisine, plus a tea corner, coffee shop, and kid meals.
pros_consWhat are the main pros and cons?
Pros: Exceptional service, quiet location, popular Red Level perks, great rooftop views. Cons: Slow dining service, small pool/gym, occasional room malfunctions.
memberWhat does the Red Level privilege include?
Red Level privileges are highly praised by guests as a highlight, offering exclusive and尊贵 experiences.
facilityWhat leisure and fitness facilities are there?
Features a seasonal rooftop pool with city views, Thai Room wellness center, and a 24-hour gym (surcharge).
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