Name: Ngorongoro Serena Safari Lodge
Address: Ngorongoro Crater, Ngorongoro, TZ

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Guest scores & sentiment

From 275 guest reviews · multi-source · as of 2026-07-11

Guests praise the spectacular crater views, attentive staff, and comfortable rooms with hot water bottles. Common complaints include long walks due to the large property, crowded/noisy dining, charges for bottled water, inconsistent Wi-Fi, and a lack of exclusivity compared to smaller camps.

Dimension scores · cross-source

Location9.8

Rooms9.7

Cleanliness8.9

Wi-Fi8.7

Service8.6

Value8.2

Facilities7.9

Surroundings5.8

＋ PraisedSpectacular crater views · Attentive and friendly staff · Comfortable beds and heating · Extensive buffet meals

－ ComplaintsSprawling layout requires long walks · Aging facilities and decor · Poor value for food and drinks · Noise issues or pests in some rooms

KEYIdeal for view-seekers. Bring adapters; those valuing privacy and stable Wi-Fi should consider alternatives.

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Room types · 2

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Standard Triple Room

2 × Twin bed / 3 × Twin bed28 ㎡up to 3

Offering uninterrupted views of the Crater from a furnished rock-enclosed balcony, this room features a private bathroom and a seating area. Featuring a tea-and-coffee making facility, it is decorated with Maasai cravings and prehistoric paintings. The bed is draped in a mosquito net

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Standard Double or Twin Room

1 × Queen bed26 ㎡up to 2

A seating area, a desk, a balcony and a private bathroom are featured in this spacious twin/double room. The unit offers 1 bed.

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Facilities · 52

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableGuest education on local ecosystems and cultureFamily roomsBBQ facilitiesLuggage storageExpress check-in/check-outMassage servicesPacked lunchesParkingCurrency exchangeShuttle service (additional charge)Concierge serviceKid mealsEvening entertainmentOutdoor furnitureStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasFirst aid kit availableSanitized tableware & silverwareSmoke alarmsPhysical distancing in dining areasCCTV outside propertyProcess in place to check health of guestsScreens / Barriers between staff and guests for safety24-hour securitySecurity alarmInternet accessExpress check-inNo accessible shuttleNo accessible train station shuttleOffsite parking discounted rates availableReception hallSecured parkingSelf parking (surcharge)Supervised childcare/activitiesAirport transportation - pickup (surcharge)Television in common areasAirport transportation - drop-off (surcharge)Vegetarian menu options availableAccessible train station shuttleAccessible shuttleWine release eventsFree wired internetGuest education on local ecosystems and cultureHousekeeping on requestNon-smoking roomsRestaurantRoom serviceTour desk