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Sheraton Palo Alto Hotel

★★★·9.0/ 10Excellent
SSheraton·Marriott Bonvoy·Hotels
2025 renovated· Check-in 03:00 PM / out 12:00 PM
Electric bicycle charging stationFitness facilities (surcharge)Air conditioningSwimming poolLift / ElevatorLuggage storageAll 51 facilities +
Review
Official

At Sheraton Palo Alto Hotel, exceptional service and top-notch amenities create a memorable experience for guests. Amenities at car hire offered by Sheraton Palo Alto Hotel simplify the organization of your excursions, tourist activities, and other adventures in San Jose (CA). For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as express check-in or check-out and safety deposit boxes. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. Additionally, you can obtain minor travel essentials and miscellaneous items at the convenience stores without departing from the Sheraton Palo Alto Hotel. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms at Sheraton Palo Alto Hotel come furnished with air conditioning to cater to your needs and comfort. A number of rooms feature cable TV for guest amusement and enjoyment. In certain rooms, the hotel offers visitors access to a refrigerator, a coffee or tea maker and instant tea. At Sheraton Palo Alto Hotel, select bathrooms are equipped with a hair dryer to enhance your comfort during your stay. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

Sheraton Palo Alto Hotel · 万豪银卡入住报告(2023年8月)

  • 前台比较靠谱
  • 离斯坦福很近,周围的public transportation也很不错
  • 中规中矩的Sheraton,泳池不错,网络有点卡...
2023-08-04

****4babd · 2023-08-04 · Source ↗

See all 1 reports →
04

Guest scores & sentiment

From 374 guest reviews · multi-source · as of 2026-07-07

Guests praise the prime location near Stanford/CalTrain, friendly staff, and clean rooms. Main complaints involve poor soundproofing, high parking fees, dated room decor, confusing layouts, and occasional reservation issues.

Dimension scores · cross-source

Surroundings9.2
Cleanliness9.1
Location9.0
Rooms8.8
Facilities8.5
Service7.5
Value6.3
PraisedExcellent location · Friendly staff · Convenient transport · Updated bathrooms
ComplaintsPoor soundproofing · Outdated/dark rooms · Confusing shower controls · Unreliable Wi-Fi

KEYIdeal for travelers prioritizing transit access to Stanford. Sensitive to noise should verify room conditions and parking fees beforehand.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and what nearby conveniences are there?
Located just 5 minutes from Stanford University and Central Palo Alto, it offers convenient access to CalTrain and abundant dining and shopping options nearby.
serviceWhat is the attitude and professionalism of the staff?
Guests highly praise the friendly and professional staff, particularly at the front desk and concierge, though occasional reservation disputes have been noted.
roomWhat are the room facilities and hygiene conditions like?
Rooms score 8.8/10 with excellent cleanliness (9.1/10). They feature modern amenities like 42-inch TVs and plush robes, though some decor may appear dated.
pros_consWhat are the main pros and cons of the hotel?
Pros include excellent location, friendly staff, and clean rooms. Cons involve poor soundproofing, high parking fees, and some dated or confusingly laid out rooms.
diningWhat dining options are available on-site?
On-site dining includes the Poolside Grill and Cardinal Club Lounge offering Californian flair, plus an in-house coffee shop and room service.
facilityWhat leisure and fitness facilities does the hotel offer?
Features include a heated outdoor pool, fitness center (surcharge), terrace, and business center. The environment scores 9.2/10 with serene gardens and koi ponds.
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