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Sofitel Marrakech Palais Imperial & Spa

Name: Sofitel Marrakech Palais Imperial & Spa
Address: Rue Harroun Errachid, Quartier de l Hivernage, Marrakech, 40000, Marrakech, MA

★★★★★·8.7/ 10Recommended

·Hotels

📍Rue Harroun Errachid, Quartier de l Hivernage, Marrakech, 40000 · Marrakech ↗

📞+212524420305

2002 opened · 2022 renovated· 330 rooms· Check-in 03:00 PM / out 12:00 PM

Review

Property information · Hotelbeds

The contemporary 5-star Sofitel Marrakech Palais Imperial & Spa is a quiet, sumptuous space in the middle of a gorgeous garden overlooking the Atlas Mountains. Rejuvenate body and mind in this luxurious haven just steps from the Medina. Offering comfortable rooms and spacious suites, this beautiful property promises moments of relaxation in the outdoor pools, spa, fitness room, gourmet restaurants and bars

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-13

Guests praise the prime location, stunning architecture, pools, and exceptional staff service, with specific mentions of food quality. Common complaints include long check-in waits, inconsistent service speed, strict security policies, and occasional noise issues.

Dimension scores · cross-source

Surroundings9.8

Location9.2

Cleanliness9.0

Facilities8.8

Service8.6

Value8.0

Rooms7.5

＋ PraisedStaff exceptionally caring towards children · Excellent kids' club service · Abundant and delicious breakfast · Convenient and safe location

－ ComplaintsSlow check-in process · Aggressive towel removal policy · Some facilities need renovation · Inconsistent service experiences

KEYIdeal for luxury seekers and families valuing service. Expect potential check-in delays and adhere to strict hotel policies regarding alcohol and pool access.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and surrounding area?＋

The hotel boasts a prime and safe location with a dimension score of 9.2, making it an ideal base for exploring Marrakech.

facilityWhat are the main leisure and entertainment facilities?＋

Facilities include 4 outdoor pools, 2 hot tubs, a full-service spa, nightclub, health club, sauna, and supervised childcare activities.

diningWhat are the dining options and breakfast situation?＋

There are 5 restaurants including Le Jardin and 24-hour room service. Breakfast is available at a surcharge and is highly praised for its quality.

familyIs this hotel suitable for families with children?＋

It is very family-friendly with staff praised for caring for children and a kids' club. However, please verify child policies as some data indicates restrictions.

serviceHow is the level of service and what are the highlights?＋

Service is a major highlight with a score of 8.6. Many staff members are praised for being warm and professional, though wait times can vary.

policyWhat are the check-in and check-out time regulations?＋

Check-in is at 15:00 and check-out at 12:00. Guests should allow extra time as check-in wait times can sometimes be long.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.

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Room types · 13

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Penthouse, Multiple Beds, Terrace (Koutoubia View)

2 × King bed210 ㎡up to 4

2 King Beds2260-sq-foot soundproofed room, balcony with city views Layout - 2 bedrooms, living room, and sitting areaInternet - Free WiFi Entertainment - LCD television and DVD playerFood & Drink - 24-hour room service, minibar (fees may apply), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains Bathroom - 2 bathrooms, shower/tub combination, bathrobes, and slippersPractical - Yard, safe, and free newspaper; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Smooth flooring in roomEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableSmokingConnecting/adjoining rooms can be requested, subject to availability

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Presidential Suite, 2 Bedrooms, Terrace

2 × King bed180 ㎡up to 4

2 King Beds1938-sq-foot soundproofed room, balcony with city views Layout - 2 bedrooms, living room, and sitting areaInternet - Free WiFi Entertainment - LCD television and DVD playerFood & Drink - 24-hour room service, minibar (fees may apply), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains Bathroom - 2 bathrooms, shower/tub combination, bathrobes, and slippersPractical - Yard, safe, and free newspaper; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Smooth flooring in roomEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableSmokingConnecting/adjoining rooms can be requested, subject to availability

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Superior Suite, 1 King Bed (Prestige)

1 × King bed84 ㎡up to 3

1 King Bed904-sq-foot soundproofed room, balcony with mountain views Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - LCD television and DVD playerFood & Drink - 24-hour room service, minibar (fees may apply), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Yard, double sofa bed, and safe; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Smooth flooring in roomEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

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Junior Suite, 1 King Bed (Hivernage view)

1 × King bed56 ㎡up to 2

1 King Bed603-sq-foot soundproofed room, balcony with city views Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - LCD television and DVD playerFood & Drink - 24-hour room service, minibar (fees may apply), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Yard, double sofa bed, and safe; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Smooth flooring in roomEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

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Junior Suite, 1 King Bed (Atlas)

1 × King bed54 ㎡up to 2

1 King Bed581-sq-foot soundproofed room, balcony with mountain views Layout - Bedroom Internet - Free WiFi Entertainment - LCD television and DVD playerFood & Drink - 24-hour room service, minibar (fees may apply), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Yard, double sofa bed, and safe; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Smooth flooring in roomEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

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Junior Suite, 1 King Bed (Contemporary)

1 × King bed43 ㎡up to 2

1 King Bed463-sq-foot soundproofed room, balcony with mountain and pool views Internet - Free WiFi Entertainment - LCD television and DVD playerFood & Drink - 24-hour room service, minibar (fees may apply), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Yard, double sofa bed, and safe; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Wheelchair accessibleEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

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Junior Suite, 1 King Bed, Terrace (Contemporary )

1 × King bed43 ㎡up to 2

1 King Bed463-sq-foot soundproofed room, balcony with city views Layout - Separate sitting areaInternet - Free WiFi Entertainment - LCD television and DVD playerFood & Drink - 24-hour room service, minibar (fees may apply), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains Bathroom - Private bathroom, deep soaking bathtub Practical - Yard, double sofa bed, and safe; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Wheelchair accessibleEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

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Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view)

1 × King bed43 ㎡up to 3

1 King Bed463-sq-foot soundproofed room, balcony with mountain and pool views Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - LCD television and DVD playerFood & Drink - 24-hour room service, minibar (fees may apply), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains Bathroom - Private bathroom, deep soaking bathtub Practical - Yard, safe, and free newspaper; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Wheelchair accessibleEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

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Suite, 2 Double Beds, Balcony (Pool or Atlas view)

2 × Double bed43 ㎡up to 4

2 Double Beds463-sq-foot soundproofed room, balcony with mountain views Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - LCD television and DVD playerFood & Drink - 24-hour room service, minibar (fees may apply), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippersPractical - Yard, safe, and free newspaper; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Smooth flooring in roomEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

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Deluxe Room, 1 King Bed, Balcony (Contemporary)

1 × King bed40 ㎡up to 2

1 King Bed431-sq-foot soundproofed room, balcony with city views Internet - Free WiFi Entertainment - LCD television and DVD playerFood & Drink - 24-hour room service, minibar (fees may apply), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Yard, safe, and free newspaper; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Smooth flooring in roomEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

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Classic Room, 1 King Bed, Balcony (Contemporary)

1 × King bed33 ㎡up to 2

1 King Bed356-sq-foot soundproofed room, balcony with city views Internet - Free WiFi Entertainment - LCD television and DVD playerFood & Drink - 24-hour room service, minibar (fees may apply), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Yard, safe, and free newspaper; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Wheelchair accessibleEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

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Deluxe Room, 2 Twin Beds, Balcony (Garden Side)

2 × Twin bed30 ㎡up to 2

2 Twin Beds322-sq-foot soundproofed room, balcony with city views Layout - Bedroom Internet - Free WiFi Entertainment - LCD television and DVD playerFood & Drink - 24-hour room service, minibar (fees may apply), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Yard, safe, and free newspaper; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Smooth flooring in roomEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

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city_viewSuperior Room, 1 King or Twin bed, city or Hivernage side, Balcony

Superior Room, 1 King or Twin bed, city or Hivernage side, Balcony

1 × King bed30 ㎡up to 2

1 King Bed OR 2 Twin Beds323-sq-foot soundproofed room, balcony with city views Layout - Bedroom Internet - Free WiFi Entertainment - LCD television and DVD playerFood & Drink - 24-hour room service, minibar (fees may apply), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Yard, safe, and free newspaper; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Smooth flooring in roomEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

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Facilities · 99

All facilities & services listed by the hotel (aggregated across sources).

Annual carbon offsetsSustainability/community reinvestment (10% revenue or more)Arcade/game roomArea shuttle (surcharge)No single-use plastic water bottlesElectric car charging stationNo single-use plastic strawsNo single-use plastic stirrersNightclubMeeting roomsHealth or beauty spa nearbyHealth clubGuest education on local ecosystems and cultureFull-service spa24-hour front deskGardenLuggage storageSaunaTerraceFree WiFiTable tennisConcierge serviceSteam roomLED light bulbsLimo or town car service availableLocally-owned & organized tours & activitiesLocally-sourced food on site (80% or more)Food and water bowlsMeeting roomsMultilingual staffNightclubEnergy-saving switchesNo single-use plastic stirrersNo single-use plastic strawsElevatorNo single-use plastic water bottlesElectric car charging stationEco-friendly cleaning products providedDouble-glazing on all windowsConference spaceOrganic foodChildren's gamesChange of towels (on request)Change of bed sheets (on request)Casino nearbyBreakfast available (surcharge)Playground on sitePool sun loungersPool umbrellasPorter/bellhopBiodegradable/compostable stirrersRecyclingBilliards or pool tableReusable cups onlySafe-deposit box at front deskScooter/moped rentals nearbyShopping on siteShowcase for local artistsSmoke-free propertySnack bar/deliBanquet hallStair-free path to entranceATM/bankingAt least 80% of all lighting comes from LEDsArt gallery on siteArea shuttle (surcharge)Supervised childcare/activitiesSustainability/community reinvestment (10% revenue or more)Arcade/game roomAnnual carbon offsetsAll property's electricity comes from renewable sourcesAirport transportation - pickup (surcharge)Television in common areasTours/ticket assistanceTurkish bath/HammamVegan menu options availableVegetable gardenVegetarian breakfast availableVegetarian menu options availableWater-efficient showers onlyWell-lit path to entranceWheelchair-accessible on-site restaurantWheelchair accessible parkingWheelchair-accessible poolWheelchair-accessible public washroomWheelchair-accessible spaWheelchair-accessible van parking24-hour fitness facilitiesFree valet parkingFull-service spaGift shops or newsstandGolfing nearbyGolf lessons available nearbyGuest education on local ecosystems and cultureFree newspapers in lobbyHealth clubHealth or beauty spa nearbyHumane animal treatmentWheelchair accessible

Sofitel Marrakech Palais Imperial & Spa

Guest scores & sentiment

Room types · 13

Penthouse, Multiple Beds, Terrace (Koutoubia View)

Presidential Suite, 2 Bedrooms, Terrace

Superior Suite, 1 King Bed (Prestige)

Junior Suite, 1 King Bed (Hivernage view)

Junior Suite, 1 King Bed (Atlas)

Junior Suite, 1 King Bed (Contemporary)

Junior Suite, 1 King Bed, Terrace (Contemporary )

Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view)

Suite, 2 Double Beds, Balcony (Pool or Atlas view)

Deluxe Room, 1 King Bed, Balcony (Contemporary)

Classic Room, 1 King Bed, Balcony (Contemporary)

Deluxe Room, 2 Twin Beds, Balcony (Garden Side)

Superior Room, 1 King or Twin bed, city or Hivernage side, Balcony

Facilities · 99

Nearby & map