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Hotel Casa Real

★★★
·Hotels
📍312 Av 3a. Nte Ote San Marcos ↗
24-hour front deskLuggage storageFree WiFiParking (limited spaces)Smoke-free propertyWater dispenserAll 7 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise the central location, value for money, and generally friendly staff. However, complaints highlight poor soundproofing, aging facilities (AC issues, small TVs), inconsistent service quality with rude receptionists, arbitrary cancellations, and missing toiletries.

Dimension scores · cross-source

Location8.4
Wi-Fi8.0
Cleanliness8.0
Rooms7.9
Value7.8
Service7.7
Facilities7.7
＋ PraisedExcellent central location · Generally acceptable cleanliness · Friendly staff in many cases · Good value for money
－ ComplaintsReservation cancellations and billing disputes · Poor soundproofing and noise · Worn amenities and missing basics · Inconsistent staff attitude

KEYSuitable for those prioritizing central location. Verify bookings early, expect noise and older facilities, and be cautious of potential rude service at night.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location, and are nearby attractions walkable?＋
Located in the heart of Tuxtla Gutiérrez near San Marcos Cathedral and Marimba Park, most landmarks are within walking distance. It scored 8.4/10 for location across 75 reviews.
policyWhat are the check-in and check-out times, and are children or pets allowed?＋
Check-in is at 13:00 and check-out at 12:00. Children and pets are not permitted, so please plan accordingly before arrival.
roomWhat are the room amenities like, and how are soundproofing and air conditioning?＋
The hotel has 10 rooms with blackout curtains, daily housekeeping, and showers, scoring 7.9/10 for rooms. Some guests note manual AC limits, small TVs, and average soundproofing.
facilityWhat public facilities are available, and is parking and WiFi free?＋
Amenities include free WiFi, free self-parking (limited spaces), 24-hour front desk, luggage storage, water dispensers, and a smoke-free policy. WiFi scored 8.0/10, though connectivity may vary.
pros_consWhat are the most commonly mentioned pros and cons?＋
Guests praise the central location, value, friendly staff, and basic cleanliness, but report poor soundproofing, occasional rude service, booking cancellations, aging facilities, and missing toiletries. Overall score is 7.4/10.
coupleIs this hotel suitable for couples or solo travelers?＋
It suits solo travelers and couples who prioritize location and value, but parking is tight and maintenance varies, so confirm your needs in advance.
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