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Crystal Hotel Shanghai The Bund Yu Garden

★★★★·8.8/ 10Recommended
·Hotels
2025 opened · 2025 renovated· 226 rooms· Check-in 12:00 AM / out 11:59 PM
Fitness facilities (surcharge)Air conditioningFamily roomsParkingTerraceStaff adhere to local safety protocolsAll 13 facilities +
Review
04

Guest scores & sentiment

From 98 guest reviews · multi-source · as of 2026-07-19

Guests consistently praise the location near Yu Garden, the Bund, and metro stations, alongside modern, clean rooms and comfortable bedding. Staff are friendly and use phone translators to overcome language barriers. Breakfast is varied, though peak hours can be crowded with limited seating. A few guests report poor ventilation, stuffy air, or occasional odors in some rooms. Overall, the stay is highly rated and well-recommended.

Dimension scores · cross-source

Service9.6
Cleanliness9.6
Surroundings9.6
Location9.5
Facilities9.4
Value9.0
PraisedPrime location · Clean and comfortable rooms · Helpful staff attitude · Convenient transport access
ComplaintsPoor ventilation/heat · Crowded breakfast/broken facilities · Unstable Wi-Fi · Limited English skills

KEYIdeal for travelers prioritizing location and value. Request a room with operable windows if sensitive to stale air, and visit breakfast before peak hours to secure seating.

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