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Hilton Naples

★★★★·9.1/ 10Excellent
HHilton Hotels & Resorts·Hilton Honors·Hotels
2000 opened · 2016 renovated· Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableElectric bicycle charging stationFitness facilities (surcharge)Air conditioningSwimming poolFamily roomsAll 71 facilities +
Review
Official

The accomodation features a total of 138 guest rooms. Visitors may take advantage of the Wi-Fi connection throughout. The hotel provides 24-hour reception. All guest rooms at Somerset Donwtown Al Khobar are wheelchair-accessible. Additionally, a car park is available on the premises for guests' extra convenience. Some services of Somerset Donwtown Al Khobar may be payable.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold EliteDiamond Elite
Hilton Honors · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastSubject to availability

Breakfast or bonus points

Lounge accessRarely
Late checkoutRarely
Welcome giftRarely
Awarded with 15 stays, 25 nights, or US$6,000 Eligible Spend during any calendar year. Members must re-qualify each calendar year; once earned, status is kept for the remainder of the calendar year in which it was earned and the subsequent calendar year.
04

Guest scores & sentiment

From 459 guest reviews · multi-source · as of 2026-07-05

Guests praise the friendly staff, spacious clean rooms, and comfortable beds. The free beach shuttle and pool are highlights. Complaints focus on dated facilities, non-buffet breakfast options, and occasional issues with housekeeping, noise, or pests.

Dimension scores · cross-source

Service9.2
Cleanliness9.2
Surroundings9.0
Value8.8
Location8.8
Facilities8.7
PraisedFriendly and professional staff · Spacious and clean rooms · Free beach shuttle service · Free parking
ComplaintsDated facilities/decor · AC cooling/noise issues · Expensive restaurant/prices · WiFi connectivity issues

KEYSuitable for families valuing service and transport. Expect dated decor; verify breakfast style and quietness preferences.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it convenient to get to the beach?
The hotel is near beautiful beaches and offers a highly praised free beach shuttle. However, some guests note the shuttle stops early, so please check the schedule in advance.
diningWhat dining options are available? Is breakfast buffet-style?
The hotel features the award-winning Shula's Steak House with premium steaks. Breakfast is noted as non-buffet with limited options, though overall dining quality is well-regarded.
familyIs this hotel suitable for families with children?
Yes, it is family-friendly with family rooms, kid meals, and a free beach shuttle including chairs and towels. Families appreciate the spacious rooms and comfortable beds.
businessHow is the experience for business travelers?
Business guests praise the professional staff, spacious clean rooms, and convenient parking. Shula's Steak House is also popular for business dining, despite some dated facilities.
coupleWhat experiences are recommended for couples?
Couples enjoy spacious, clean rooms with comfortable beds, 37-inch TVs, and mini-fridges. The soothing waterfall pool and well-maintained outdoor areas are great for relaxation.
roomWhat are the room facilities and hygiene like?
Rooms feature 37-inch TVs, mini-fridges, and AC, offering spacious accommodations. Hygiene scores are high (9.2), though some guests report occasional cleaning lapses or aging facilities.
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