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Crowne Plaza Berlin City Centre Ku'damm by IHG

★★★★·9.1/ 10Excellent
CCrowne Plaza Hotels & Resorts·IHG One Rewards·Hotels
1995-02-03 opened · 2015 renovated· 423 rooms· Check-in 03:00 PM / out 12:00 PM
Fitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorLuggage storageAll 65 facilities +
Review
Official

Located in Berlin's Charlottenburg district, the Crowne Plaza Berlin City Centre, an IHG Hotel, is just a short walk from the Berlin Zoo and the Kurfürstendamm. This upscale hotel offers 423 guestrooms with flat-screen TVs, complimentary wired and wireless internet access, and private bathrooms. Guests can enjoy a range of amenities, including an indoor pool, sauna, fitness center, and spa treatments. A buffet breakfast is available for a fee, and 24-hour room service is also offered. For business travelers, the hotel provides a business center and meeting rooms. Self-parking is available onsite for a charge. Nearby attractions include the Europa Center and Kaufhaus des Westens.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 548 guest reviews · multi-source · as of 2026-07-05

Guests praise the prime location, convenient transport, and extensive breakfast. Staff are generally friendly and professional. Common complaints include outdated facilities, small room sizes, noise issues, and high parking fees.

Dimension scores · cross-source

Location9.2
Surroundings9.2
Cleanliness8.7
Facilities8.6
Service8.5
Value8.1
Rooms7.9
PraisedExcellent location · Kosher breakfast available · Clean and comfortable · Friendly staff
ComplaintsSmall rooms or poor views · Noise from parking lot · Hidden fee disputes · Inconsistent service quality

KEYIdeal for shoppers and business travelers. Request quiet rooms if sensitive to noise; expect some aging facilities.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and what nearby amenities are there?
Located in the city center, it is a 2-minute walk from Kurfürstendamm and near KaDeWe, the Memorial Church, and Berlin Zoo. Transport is highly convenient with excellent metro access.
diningIs the breakfast selection extensive? Are there special dietary options?
The breakfast buffet is highly praised for its variety and taste, including lactose-free and gluten-free options. However, some guests note the high price and occasional repetition of dishes.
facilityWhat fitness and leisure facilities does the hotel offer?
The hotel features an indoor heated pool, sauna, massage services, and a modern gym (surcharge). Facilities score 8.6/10. Note that some guests reported the pool water temperature being too low.
roomWhat is the room size and condition like?
Rooms are generally clean and comfortable but can be small, especially the bathrooms. Some facilities are outdated, such as missing USB ports in certain rooms. Guests needing space should verify room types.
serviceHow is the level of service at the hotel?
Staff are friendly and professional, earning high marks with a service score of 8.5/10. Check-in/out is efficient. However, room service response can be slow at times, and some rooms lack this option.
policyWhat are the check-in and check-out times? Are pets allowed?
Check-in is at 15:00 and check-out at 12:00. Pets are allowed, and the hotel offers accessibility features. Members may have early check-in or late check-out benefits depending on their tier.
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