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HOTEL LAS FUENTES

8.4/ 10Recommended
·Hotels
📍1RA CERRADA MARIANO MATAMOROS 1RA CERRADA MARIANO MATAMOROS · Tepotzotlán ↗
Offsite parking discounted rates availableSwimming poolFamily roomsParkingHeated poolPublic BathAll 43 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise the prime beach location, pools, and family-friendly atmosphere with friendly staff. Common complaints include inconsistent food quality, crowding, disorganized check-in, and issues with room cleanliness and maintenance.

Dimension scores · cross-source

Location8.9
Facilities8.5
Rooms8.4
Service8.4
Cleanliness8.4
Value7.7
Wi-Fi7.1
＋ PraisedPrime location with direct beach access · Excellent kids' clubs and animation · Beautiful pool views · Friendly staff attitude
－ ComplaintsMediocre food quality and crowded dining · Room cleanliness and maintenance issues · Slow check-in and long queues · High noise levels on weekends

KEYIdeal for families valuing location and kids' activities. Manage expectations regarding food quality and room maintenance; avoid peak dining times.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?＋
Ideally situated in Tepotzotlán near major attractions like the Basilica of Our Lady of Guadalupe. Guests also praise its prime beach location with an 8.9 rating.
familyIs this hotel suitable for families with children?＋
Yes, it welcomes children with family rooms, a kids' club, and pools. Families appreciate the rich activities and patient staff, though weekends can be busy.
coupleWhat room type is recommended for couples?＋
Sea-view rooms are highly recommended by couples for their open views and comfortable beds (8.4 rating). Staff are friendly, but minor maintenance issues like leaks may occur.
diningHow is the food quality?＋
Food quality is inconsistent. While some enjoy the variety, many complain about mediocre taste and slow table clearing. It is not a strong point of the hotel.
serviceIs the check-in and check-out process smooth?＋
The process is often criticized for long waits and disorganization due to insufficient front desk staff. Although contactless options exist, queues are common.
roomHow is the room cleanliness and condition?＋
Cleanliness scores 8.4, but guests report dust, stains, and maintenance issues like leaks. Despite strict disinfection protocols, attention to detail varies.
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