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Hotel Santa Cruz

★★★·8.0/ 10Good
·Hotels
📍Carretera Sierra Nevada, km 22, Guejar Sierra, Granada, 18196 · Guejar Sierra ↗
📞0034958481920·Official site ↗
Arcade/game roomFree breakfast24-hour front deskGardenLuggage storageTerraceAll 29 facilities +
Review
Property information · Hotelbeds

The apartment complex lies in the Sierra Nevada nature reserve and affords fantastic views out over the town of Güejar Sierra. Granada is around 20 minutes' drive away. A petrol station is located close by. Restaurants, bars, links to the public transport network are all within 8 km and plenty of shopping venues are around 20 km away. Renovated in 2001, this mountain hotel includes a total of 91 accommodation units. There is a swimming pool in the well-maintained grounds. A sauna, a tennis court and a gym are also on offer to guests. The nearest ski resort is just 8 km from the hotel. In the summer the hotel organizes recreational activities such as climbing, rappelling, trampoline, archery, rifle shooting, hiking, introduction to golf, scavenger hunts and lots of field games and sports.

04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-21

Guests praise the central location, friendly staff, and extensive breakfast. Rooms are generally clean and comfortable. Main complaints involve noise insulation issues, occasional AC problems, parking difficulties, and isolated booking disputes.

Dimension scores · cross-source

Location9.6
Service9.5
Cleanliness9.3
Rooms9.2
Value9.0
Facilities9.0
Wi-Fi8.4
＋ PraisedExcellent central location · Abundant and varied breakfast · Friendly and helpful staff · Clean and modern rooms
－ ComplaintsAverage soundproofing and occasional noise · Thin pillows and soft mattresses · Small rooms or limited storage · Occasional AC issues or noise

KEYIdeal for travelers valuing convenience and breakfast. Noise-sensitive guests should avoid street-facing rooms near elevators and arrange parking in advance.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?＋
The hotel boasts a prime central location (score 9.6). It offers a ski shuttle (surcharge) and free self-parking, though some guests noted parking difficulties.
diningAre breakfast and dining options extensive?＋
Guests highly praise the extensive and delicious breakfast. The hotel features a restaurant, bar/lounge, poolside bar, and snack bar/deli for diverse dining needs.
serviceHow is the staff attitude and professionalism?＋
Service scores 9.5 out of 10. Reviews consistently highlight friendly and professional staff, with 24-hour front desk, tour assistance, and luggage storage available.
roomAre rooms clean and comfortable? What are the drawbacks?＋
Rooms score 9.3 for cleanliness and are generally described as clean and modern. Main complaints involve poor soundproofing, AC noise/issues, and limited space in some rooms.
facilityWhat leisure and sports facilities does the hotel offer?＋
Facilities include a seasonal outdoor pool, arcade, billiards, basketball, and volleyball. Nearby activities feature skiing, snowboarding, and lessons, catering to sports enthusiasts.
policyWhat are the check-in/out times? Are pets allowed?＋
Check-in is at 16:00 and check-out at 12:00. Pets are allowed, though some reviews suggest clarifying pet policies in advance due to transparency concerns.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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