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Hakone Airu

★★★★·9.1/ 10Excellent
·Ryokans
Area shuttle (surcharge)Luggage storageTerraceFree WiFiConcierge serviceDesignated smoking areaAll 23 facilities +
Review
Official

Indulge in onsite massages or enjoy recreational amenities such as the hot springs. This traditional Japanese Ryokan also offers complimentary Wi-Fi, concierge services, and gift shops. A shuttle service is available within 1 kilometer (surcharge). Savor Japanese cuisine at the private dining restaurant, or grab a bite at the coffee shop/cafe. Room service is also provided (limited hours). Unwind with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily (7:30 AM to 8:30 AM, for a fee). Featured amenities include multilingual staff, luggage storage, and a safe deposit box at the front desk. A bus station shuttle is available (surcharge), and free valet parking is provided onsite. The 15 guestrooms feature refrigerators, minibars, and private furnished balconies. Entertainment includes 55-inch LCD televisions with digital programming and complimentary Wi-Fi. Private bathrooms offer separate bathtubs and showers with spring water baths and complimentary toiletries. Nearby attractions include Tamadare Falls (0. 7 km), Gyokuren Shrine (0. 7 km), Tokoan Kumano Gongen (0. 8 km), Hakone Toy Museum (1 km), and Tenzan Onsen (1. 5 km). The nearest airports are Haneda Airport (HND) - 86. 8 km and Narita International Airport (NRT) - 157. 6 km.

04

Guest scores & sentiment

From 192 guest reviews · multi-source · as of 2026-07-23

Guests praise private onsens, mountain views, and comfortable tatami. Service is warm. Complaints focus on steep location, AC issues causing high room temps, rigid meal times, occasional front desk inefficiency, and minor maintenance details.

Dimension scores · cross-source

Cleanliness9.5
Rooms9.4
Service9.4
Facilities9.3
Wi-Fi9.0
Location8.7
Value8.3
Surroundings8.2
PraisedPrivate balcony onsen & views · Privacy & service · Authentic Ryokan experience · Abundant & exquisite dining
ComplaintsUphill location/access · Strict meal times/taste · Maintenance & AC issues · Poor onsen privacy screens

KEYIdeal for privacy seekers. Use shuttle for luggage, check AC status, and book meals early to avoid rigid timing issues.

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