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Hyatt House Richmond - Short Pump

★★★·9.0/ 10Excellent
HHyatt House·World of Hyatt·Hotels
📍11800 West Broad Street, Suite 1098 · Richmond ↗
📞+18042711281
134 rooms· Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorSafety deposit boxAll 40 facilities +
Review
Official

Hyatt House Richmond /short Pump provides flawless service and all the necessary facilities for visitors. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. The hotel's daily housekeeping ensures an excellent option for your stay. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure your satisfaction, certain rooms in the hotel come fitted with blackout curtains for a more pleasant stay. Selected rooms offer in-room amusement like cable TV as a source of entertainment for guests to enjoy. Within specific rooms, a refrigerator and instant tea is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer and toiletries within a few chosen chambers. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

DiscoveristExploristGlobalist
World of Hyatt · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Club access at select properties

Late checkoutSubject to availability

until 14:00

Welcome giftSubject to availability
Earn 30 Tier-Qualifying Nights or 50,000 Base Points in one calendar year. Elite status is received after meeting the requirement and lasts through February of the second calendar year following qualification; members must re-qualify each calendar year.
04

Guest scores & sentiment

From 429 guest reviews · multi-source · as of 2026-07-06

Guests praise the prime mall location, clean spacious rooms, and friendly staff, with breakfast generally well-received. Common complaints include facility wear, occasional cleaning lapses, AC noise/odors, lack of a pool, and strict early check-in fees.

Dimension scores · cross-source

Location10.0
Value9.0
Service9.0
Cleanliness8.7
Facilities8.6
Surroundings8.6
＋ PraisedExcellent location near mall and restaurants · Helpful and professional staff · Clean and modern rooms · Variety of breakfast options
－ ComplaintsInconsistent breakfast quality · Outdated facilities or poor maintenance · Hygiene issues or odors · HVAC issues

KEYIdeal for shoppers and business travelers. Bring your own pillow, check room condition, confirm no pool, and review check-in policies.

FAQ · grounded in hotel data & reviews

locationHow is the location? What amenities are nearby?＋
Located in Short Pump, it is a short walk from the mall and comedy club. The location dimension scores a perfect 10.0, praised for its convenience.
diningWhat is the breakfast like? Any pros or cons?＋
Breakfast is generally well-received for its variety and quality, but some guests note inconsistent quality or early end times.
roomWhat are the room features? Good for long stays?＋
Rooms feature full kitchens with dishwashers/microwaves, ideal for long stays. However, some guests report AC noise or aging facilities.
facilityIs there a pool? How are the fitness facilities?＋
There is no pool, which is a common complaint. Fitness facilities are available for a surcharge. Self-serve laundry and business services are offered.
serviceHow is the staff service and professionalism?＋
Staff are highly praised for being friendly and professional, with a service dimension score of 9.0. Strict cleaning and safety protocols are followed.
policyWhat are check-in/out times? Is early check-in charged?＋
Check-in is at 16:00 and check-out at 12:00. Early check-in fees are controversial; contact the hotel directly to confirm availability.
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