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Hotel Indigo Playa Del Carmen by IHG

8.5/ 10Recommended
IIHG Hotels & Resorts·IHG One Rewards·Hotels
2025-12-10 opened· 1089 rooms
Comprehensive recycling policyNature reserveMeeting roomsFront entrance ramp24-hour front deskFree WiFiAll 47 facilities +
Review
Property information · Hotelbeds

The hotel consists of 83 rooms. This hotel was constructed in 2025. Moreover, there is a wireless Internet connection at hand in communal areas. This hotel offers a 24-hour reception service, so that guests' needs will be fully met at any time of the day or night. Communal areas are wheelchair accessible at Hotel Indigo Playa Del Carmen. Those who stay at this establishment may take advantage of the car park. Some services may be subject to additional charges.

01

Membership tiers & benefits

Choose a membership tier to see published upgrade, breakfast and late-checkout benefits. Hotel and programme conditions apply.

IHG One Rewards · Published programme benefits · check hotel-specific conditions
Room upgradeConditions apply

Subject to availability

Free breakfastNot included
Lounge accessNot included
Late checkoutConditions apply

延迟至14:00退房 · until 14:00

Welcome giftConditions apply

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 156 guest reviews · multi-source · as of 2026-07-23

Guests praise the exceptional front desk service, central location, comfortable new rooms, and rooftop pool. Main complaints include slow a la carte breakfast service, weekend street noise, poor gym equipment maintenance, and occasional drainage or insulation issues.

Dimension scores · cross-source

Value9.3
Location9.3
Facilities8.8
Cleanliness8.8
Surroundings8.8
Service5.2
+ PraisedExcellent location · Friendly front desk staff · New and comfortable rooms · Beautiful design
- ComplaintsLimited à la carte breakfast · Weekend street noise · Shower drainage issues · Basic gym facilities

KEYIdeal for those valuing location and service. Request quiet rooms to avoid weekend noise; note breakfast is a la carte only; gym expectations should be managed.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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