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Alexander House

★★★★·8.5/ 10Recommended
·Hotels
Check-in 03:00 PM / out 11:00 AM
Arcade/game roomBoat tours nearbyFree breakfast24-hour front deskFree WiFiConcierge serviceAll 23 facilities +
Review
Property information · Hotelbeds

Conveniently situated in the Gulf of Agia Pelagia, 25 kilometres west of Heraklion International Airport, 20 kilometres from Heraklion city centre and just 150 metres from the stunning sandy beach of Agia Pelagia, this charming seaside hotel combines convenience, comfort and hospitality to create the perfect setting for a memorable Greek holiday. As if the deep blue waters of the Aegean Sea are not enticing enough, guests can also take a dip in the splendid outdoor swimming pool of the complex which has one advantage over the beach – a poolside bar that serves refreshing cocktails and light snacks.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise friendly staff and late-night food availability. Food variety, especially pizza, is liked. Complaints focus on dated facilities, basement/distant rooms, and insufficient sunbeds.

Dimension scores · cross-source

Service8.0
Location8.0
Facilities7.9
Cleanliness7.9
Surroundings7.8
Value7.0
+ PraisedFriendly staff · Tasty food · Good location · Good value
- ComplaintsOutdated facilities · Poor room conditions · Limited pool loungers · Extra charges

KEYSuitable for those valuing service over luxury. Confirm room location early and arrive early for sunbeds.

FAQ · grounded in hotel data & reviews

diningWhat dining options are available? Is breakfast free?+
The hotel offers an all-inclusive dining experience with a restaurant, snack bar, and popular poolside pizza. A complimentary daily buffet breakfast is included, though some special dinners may incur extra charges.
pros_consWhat are the main pros and cons according to guests?+
Pros: Friendly staff (Service score 8.0) and late-night food availability. Cons: Dated facilities, some remote/basement rooms, and insufficient sunbeds by the pool.
policyWhat are the check-in/out times? Are pets allowed?+
Check-in is at 14:00 and check-out at 11:00. Pets are not allowed, and the hotel does not accommodate children.
facilityWhat leisure facilities and activities are available?+
Amenities include an outdoor pool, arcade/game room, billiards, and 24-hour front desk. Tour assistance is available for nearby activities like boat tours and snorkeling.
serviceHow is the quality of service?+
Service is highly rated (8.0). Guests praise the friendly and helpful staff, particularly for providing food to late arrivals. The overall recommendation rate is 99%.
roomWhat is the condition of the rooms? Any specific notes?+
Some rooms are in basements or far from the main building with dated facilities. Upper floors are accessible by stairs only, so please verify room location upon booking.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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