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DoubleTree by Hilton New York Downtown

★★★★·8.4/ 10Recommended
DDoubleTree by Hilton·Hilton Honors·Hotels
2010 opened · 2020 renovated· Check-in 04:00 PM / out 11:00 AM
Fitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorLuggage storageFax/photocopyingAll 34 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception assistance, including luggage storage, to ensure guest satisfaction. Whether you're here for an extended stay or simply require fresh garments, the hotel ensures your cherished travel attire remains spotless and accessible with the convenience of laundry service located on the premises. The hotel's room service ensures an excellent option for your stay. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. In select rooms, visitors can enjoy a touch of amusement with the availability of daily newspaper and television for their entertainment needs. Rest assured, quenching your thirst is not a concern with instant tea available in select accommodations. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer and bathrobes within a few chosen chambers. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day, engage in the entertaining activities available at DoubleTree by Hilton New York Downtown. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold EliteDiamond Elite
Hilton Honors · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastSubject to availability

Breakfast or bonus points

Lounge accessRarely
Late checkoutRarely
Welcome giftRarely
Awarded with 15 stays, 25 nights, or US$6,000 Eligible Spend during any calendar year. Members must re-qualify each calendar year; once earned, status is kept for the remainder of the calendar year in which it was earned and the subsequent calendar year.
04

Guest scores & sentiment

From 623 guest reviews · multi-source · as of 2026-07-04

Guests praise the prime location, friendly staff, and clean rooms. Major complaints focus on severe elevator delays, small room sizes, and occasional service or maintenance issues.

Dimension scores · cross-source

Surroundings8.8
Cleanliness8.5
Service8.1
Location8.1
Facilities7.6
Rooms7.1
Value7.1
PraisedExcellent location · Clean rooms · Friendly staff · Prime location with convenient transport
ComplaintsSlow/long wait elevators · Small rooms · Outdated facilities · Excessively long elevator waits

KEYSuitable for transit users. Avoid peak elevator hours or request lower floors.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?
Located in Lower Manhattan, it is within walking distance of Battery Park, the Statue of Liberty, and the 9/11 Memorial. It is close to subway stations and dining, making it ideal for exploring NYC.
serviceWhat is the staff service like?
Guests generally praise the friendly and professional staff, scoring 8.1. Front desk response is quick, though isolated reports of disorganization exist.
facilityHow is the elevator situation? Are there long waits?
This is a major complaint. Severe elevator capacity issues lead to very long wait times during peak hours, especially for higher floors.
roomHow are the room size and facilities?
Rooms are often described as compact or small, with some outdated facilities. However, cleanliness is high (8.5), beds are comfortable, and amenities include flat-screen TVs and coffee makers.
diningDoes the hotel offer breakfast or dining services?
The hotel features Antica Ristorante and a snack bar/deli with room service. As a DoubleTree, it typically offers warm chocolate chip cookies, but specific breakfast details depend on membership.
memberWhat perks do Hilton Honors members get?
Diamond and Gold members may receive bonus points, late checkout, and lounge access. Diamond Reserve members guarantee late checkout and suite upgrades. Benefits like breakfast vary by property operation.
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