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Hotel Emma

★★★
·Hotels
📍Lan Tuong 26-30, Ha Long Street, Ward Bai Chay, Ha Long, Quang Ninh, 01119 · Ha Long ↗
CarportMeeting rooms24-hour front deskLuggage storageSaunaTerraceAll 19 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise the central location, spacious rooms, and friendly staff. Common complaints include breakfast moved outside, poor soundproofing, drainage issues in showers, and lack of ground-floor elevator access.

Dimension scores · cross-source

Location9.5
Wi-Fi9.3
Service9.3
Rooms9.0
Cleanliness9.0
Value8.9
Facilities8.3
＋ PraisedExcellent central location · Friendly and helpful staff · Well-received breakfast quality · Clean vintage-style rooms
－ ComplaintsAging building with visible wear · Breakfast moved off-site with limited hot options · Moderate soundproofing · Shower area prone to water pooling

KEYSuitable for those valuing location. Bring earplugs, confirm breakfast logistics, and avoid heavy luggage due to limited elevator access.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?＋
Located in the city center near Sun Square with excellent accessibility (score 9.5). However, it is on a pedestrian street, requiring a walk to the parking area.
diningWhere is breakfast served and what is the quality?＋
Breakfast has moved to an external cafe, which some find inconvenient, though quality is highly rated. The hotel also features an on-site restaurant and bar.
roomAre the rooms spacious and how is the soundproofing?＋
Rooms are praised for being spacious and clean (score 9.0). However, soundproofing is average due to aging facilities, and some showers have drainage issues.
policyWhat are the check-in/out times? Are pets or children allowed?＋
Check-in is at 14:00 and check-out at 12:00. Pets and children are not allowed according to hotel policy.
serviceHow is the front desk service? Is there free Wi-Fi?＋
The 24-hour front desk offers friendly and helpful staff (score 9.3). Free Wi-Fi is available with a high rating of 9.3.
facilitiesWhat leisure facilities are available? Is there an elevator?＋
Facilities include sauna, steam room, and bike rental. While an elevator exists, access to some floors is limited, and parking spaces are restricted.
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