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Exe Cuenca

★★★★·9.0/ 10Excellent
·Hotels
Fitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorLuggage storageSafety deposit boxAll 35 facilities +
Review
Property information · Agoda

At Exe Cuenca, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Amenities at car hire offered by Exe Cuenca simplify the organization of your excursions, tourist activities, and other adventures in Cuenca. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service, luggage storage and safety deposit boxes. At the hotel, their tours can even assist you in booking tickets and securing reservations for leisure activities and adventures. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Exe Cuenca. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service and air conditioning to ensure your comfort and convenience. A number of rooms feature television for guest amusement and enjoyment. In certain chosen rooms, mini bar is conveniently available for your use. Exe Cuenca offers a hair dryer and toiletries in the restrooms of specific accommodations. A delightful breakfast is the perfect way to begin your day, and at Exe Cuenca, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. At Exe Cuenca, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by visiting the sauna situated precisely at the hotel. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

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Guest scores & sentiment

From 353 guest reviews · multi-source · as of 2026-07-08

Guests praise the spacious, clean rooms, modern facilities, and exceptional staff service, particularly the abundant breakfast, highlighting high value. Main complaints concern the suburban location far from the historic center with infrequent bus links, along with issues regarding AC control, noise insulation, and bathroom maintenance.

Dimension scores · cross-source

Cleanliness8.9
Facilities8.6
Surroundings8.4
Service8.1
Value8.0
Location6.0
+ PraisedExcellent and varied breakfast · Spacious, clean, and comfortable rooms · Great value for money · Attentive and friendly staff
- ComplaintsRemote location, far from old town · Surroundings near gas station/fast food · Low frequency of public transport · Minor maintenance issues (TV ports/water pressure)

KEYSuitable for self-drive guests or those accepting public transport seeking value and service. Check AC rules and noise sensitivity.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it convenient to go to the city center?+
Located in the suburbs, far from the historic center with infrequent buses. However, it offers easy highway access and free parking, making it suitable for drivers.
diningHow is the breakfast? Is it included?+
Highly praised for being abundant and delicious. Guests highlight the buffet breakfast at the cozy coffee bar as a top value feature.
roomWhat are the room facilities? Is it soundproof?+
Rooms are spacious and clean with AC, TV, and minibar. However, some guests report poor soundproofing and limited AC control, so quiet-sensitive travelers should note this.
serviceHow is the service attitude?+
Staff are attentive and professional, a major highlight with a service score of 8.1. 24-hour reception and luggage storage are available, contributing to a 99% recommendation rate.
facilityIs there a gym? Is there an extra charge?+
Fitness facilities are available but incur a surcharge. The hotel also offers a shared lounge and elevator for general convenience.
policyWhat are the check-in/out times? Are pets allowed?+
Check-in is at 14:00 and check-out at 12:00. Pets are not allowed. Children are welcome, and family rooms are available.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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