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Wish Serrano Resort

★★★★★·9.2/ 10Excellent
·Hotels
Check-in 02:00 PM / out 12:00 PM
ClubhouseFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolFamily roomsAll 103 facilities +
Review
Property information · Hotelbeds

Surrounded by 30, 000 m² of natural forest, the luxury Serrano Resort, considered the best mountain resort in the country, is ideally situated in Gramado. The city center and the Palácio dos Festivais are a short stroll away, while the Expogramado Convention Center is within walking distance. Porto Alegre International Airport is about 118 km away. Guests are welcomed in a sophisticated environment exuding warm hospitality. The elegantly appointed, comfortable rooms are excellently equipped with all necessary amenities. Business guests will appreciate the free Wi-Fi, the business center, and the fantastic 3, 000 m² convention center. Guests can take a refreshing dip in the indoor and outdoor pools, work out in the fitness center, or get pampered in the top-class spa. Culinary options include four fine restaurants and a cozy lounge bar. A perfect choice for business and leisure travelers alike. *By determination of the City of Gramado-RS, from January 1, 2024, the Sustainable Tourism Tax (TTS) will be BRL 3. 13, payable directly at the hotel.

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Guest scores & sentiment

From 385 guest reviews · multi-source · as of 2026-07-07

Guests praise the central location, attentive staff, and extensive breakfast. Common complaints include high parking fees, poor soundproofing, aging facilities, and inconvenience between buildings.

Dimension scores · cross-source

Location9.6
Cleanliness9.4
Service9.2
Surroundings9.0
Facilities8.8
Value8.4
+ PraisedExcellent central location · Great kids' facilities · Excellent breakfast variety · Friendly and polite staff
- ComplaintsPoor room maintenance · Noise and thin walls · No luggage assistance · Booking/check-in confusion

KEYSuitable for families seeking convenience. Note extra parking costs, soundproofing, and facility age.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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