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Grand Eska Hotel & Suites Batam

★★★★·8.6/ 10Recommended
·Hotels
2023 opened · 2024 renovated· 96 rooms· Check-in 02:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolFamily roomsAll 48 facilities +
Review
Official

Grand Eska Hotel & Suites Batam provides flawless service and all the necessary facilities for visitors. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Should you require transportation to or from the airport, hotel is able to organize it prior to your arrival date. Taxi, car hire and shuttle offerings at the hotel simplify arranging your excursions, explorations, and additional activities in Batam Island. Visitors can take advantage of complimentary parking directly at the hotel. Reception services such as concierge service, luggage storage and safety deposit boxes are available to accommodate your requirements. Should you desire access to the top entertainment in the city, assistance can be provided by the hotel's tours. Traveling with minimal baggage is achievable at Grand Eska Hotel & Suites Batam , as the hotel's dry cleaning service and laundry service ensures your garments stay fresh. Room amenities like 24-hour room service, room service and daily housekeeping contribute to making a perfect selection for your stay. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Smoking is limited to specified smoking zones. Each accommodation at Grand Eska Hotel & Suites Batam is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers blackout curtains and air conditioning for guest convenience and satisfaction. At Grand Eska Hotel & Suites Batam , uniquely crafted rooms provide various layout choices, featuring spaces equipped with separate living room and balcony or terrace. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea at your disposal. Maintain your cleanliness and comfort using a hair dryer and toiletries available in select guest restrooms. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. No matter your specific dietary needs, rest assured that you will enjoy a delicious meal at Grand Eska Hotel & Suites Batam , as they offer an array of kosher and halal choices. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar. Should you be particularly discerning in your dining choices, you will surely appreciate having access to the on-site BBQ facilities provided at this location. Indulge in the numerous pursuits available at Grand Eska Hotel & Suites Batam . Unwind after your day by exploring the salon and find warmth and relaxation. Bypass the formal attire and choose a laid-back mixed drink or brew at hotel's waterside lounge. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

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Guest scores & sentiment

From 683 guest reviews · multi-source · as of 2026-07-04

Guests praise the exceptional staff service and elegant European decor, though breakfast opinions vary. Common complaints include aging facilities, poor room hygiene (mustiness/stains), neglected pool, long check-in waits, and noisy AC.

Dimension scores · cross-source

Service8.9
Value8.3
Location8.2
Cleanliness8.2
Facilities8.0
Surroundings7.8
PraisedStaff are friendly and professional · Rooms are comfortable and clean · Convenient location · Well-maintained facilities
ComplaintsMusty odor in some rooms · Facility malfunctions and maintenance issues · Lack of hygiene details · Limited breakfast options

KEYSuitable for those valuing service and decor. Verify room condition upon booking; allow extra time for check-in.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?
The hotel is conveniently located near the business district, a short drive from the airport and ferry terminal (Dimension Score: 8.2). However, some guests note it is relatively remote, requiring taxis, and lobby corridors may feel stuffy due to insufficient AC.
serviceWhat is the level of service at the hotel?
Staff service is highly praised, especially by employees like Felix and Syam for being enthusiastic and professional (Service Dimension Score: 8.9). Guests consistently appreciate the high-quality hospitality within the luxurious European decor.
diningAre the breakfast and dining options rich?
Dining opinions are mixed. Some guests find the breakfast rich and delicious at Swiss Café, offering Indonesian and continental cuisine. Others complain about limited variety, so details should be confirmed in advance.
roomHow are the room facilities and hygiene?
Facilities show signs of aging, with some rooms having musty smells, stains, or noisy AC. While cleanliness scores 8.2, complaints exist regarding power outages, WiFi issues, and poor soundproofing. Careful inspection is advised.
facilityIs the hotel's pool and fitness facility in good condition?
Pool maintenance is poor, with water quality cited as unclean by many guests (Facilities Dimension Score: 8.0). The fitness center is well-equipped but incurs an extra charge. Guests planning to use the pool should be aware of maintenance issues.
familyIs this hotel suitable for families?
Children are allowed, and family rooms are available. Families appreciate the spacious suites and friendly staff, but complain about poor pool water quality and aging facilities. It is advisable to choose well-maintained rooms and verify pool status.
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