Name: Mara Serena Safari Lodge
Address: Masai Mara National Reserve, Lolgorien, KE

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Guest scores & sentiment

From 274 guest reviews · multi-source · as of 2026-07-11

Guests praise the stunning hilltop views, abundant wildlife, and warm service. Food quality is generally high. Negatives include outdated rooms, small bathrooms, hygiene issues like dead insects, poor booking communication, and noise from children affecting tranquility.

Dimension scores · cross-source

Location9.8

Wi-Fi9.4

Cleanliness9.4

Rooms9.3

Facilities9.3

Service9.2

Value8.8

＋ PraisedPrime location with great wildlife views · Warm, professional, and exceptional staff service · Heated pool and child-friendly facilities · Varied dining catering to vegetarians and kids

－ ComplaintsSmall rooms and some dated facilities · Average soundproofing · Repetitive dining options later in stay · Delays or missed communications in bookings

KEYIdeal for wildlife and view seekers. Check room condition beforehand; families with young children should note potential noise issues.

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Room types · 1

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Standard Double or Twin Room

1 × Queen bed / 2 × Twin bed25 ㎡up to 3

Featuring views of the Savannah, this room is equipped with tea-and-coffee making facilities, TV, mosquito nets and bathroom with shower.

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Facilities · 62

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableFitness facilities (surcharge)Health or beauty spa nearbyGuest education on local ecosystems and cultureSwimming poolBBQ facilitiesLuggage storageExpress check-in/check-outSafety deposit boxFax/photocopyingMassage servicesPacked lunchesParkingTerraceCurrency exchangeShared lounge/TV areaConcierge serviceFruitsSpa/wellness center servicesBeauty ServicesManicurePedicureStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFirst aid kit availableSanitized tableware & silverwareShared stationery like menus, pens are removedPhysical distancing in dining areasProcess in place to check health of guestsScreens / Barriers between staff and guests for safetyFace masks for guests availableDelivered food - securely coveredCooking classInternet accessFitness facilities (surcharge)Express check-inExercise/lap poolNo accessible train station shuttleConcerts/live showsOffsite parking discounted rates availableReception hallSecured parkingSelf parking (surcharge)Supervised childcare/activitiesSwimming nearbyAirport transportation - pickup (surcharge)Airport transportation - drop-off (surcharge)Vegetarian menu options availableAccessible train station shuttleFree wired internetGame drive nearbyGamesGuest education on local ecosystems and cultureHealth or beauty spa nearbyHousekeeping on requestNon-smoking roomsRestaurantTour desk