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The Citizen Hotel, Autograph Collection

★★★★·9.3/ 10Excellent
AAutograph Collection·Marriott Bonvoy·Hotels
1925 opened · 2008 renovated· Check-in 03:00 PM / out 12:00 PM
Fitness facilities (surcharge)Air conditioningLift / ElevatorFacilities for disabled guestsParkingPets allowedAll 30 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with express check-in or check-out and safety deposit boxes provided by the front desk services. Repeatedly enjoy your best-loved attire with the aid of the dry cleaning service available at The Citizen Hotel, Autograph Collection. During leisurely days and evenings, in-room amenities such as room service and daily housekeeping enable you to maximize your stay in the room. For minor or impromptu requirements, the convenience stores can promptly cater to them without the necessity of stepping out from the hotel. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. Expand your in-room entertainment choices with various amenities, such as cable TV offered in certain accommodations. Maintain your cleanliness and feel revitalized using a hair dryer available in select guest restrooms. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

The Citizen Hotel, Autograph Collection · 万豪白金入住报告(2024年7月)

  • 一开始直接要的套房,前台公式化回复说会视房态决定,后来就给了伪套。
  • 提供两人份的咖啡+果汁+1主菜,一个人入住也可以吃两份。蟹饼本尼迪克蛋好吃!poke饭就一般,酱油放太多了很咸。最后餐费+税都在CO时免了,只有小费需要自己掏。
  • 服务不错!进门时门童会主动开门,前台对于会员权益也做到了详尽告知。
  • 2021年全面翻新过,硬件无得顶!焕然一新的同时又保留了酒店的特色,是最标准的傲途格了。
2024-07-28

Rongye · 2024-07-28 · Source ↗

See all 1 reports →
04

Guest scores & sentiment

From 426 guest reviews · multi-source · as of 2026-07-06

Guests praise the exceptional staff service and The Grange restaurant. Common complaints include street noise, high valet fees, small rooms, and occasional maintenance or cleanliness issues.

Dimension scores · cross-source

Service9.0
Location9.0
Surroundings8.8
Facilities8.7
Cleanliness8.6
Value8.0
PraisedAttentive and friendly staff · Unique historic architecture · Comfortable beds and sleep · Excellent restaurant dining
ComplaintsPoor soundproofing from street noise · Small room size · Expensive valet parking · Inconsistent cleanliness

KEYIdeal for service-focused travelers. Avoid if noise-sensitive; budget for valet parking.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located in downtown Sacramento near the Convention Center and Capitol (Dimension score: 9.0). Walkable to attractions, but watch out for street noise at night.
diningWhat is the dining experience like?
The Grange restaurant and bar are highly praised. Vegetarian options and room service are available. Some guests noted free breakfast mentions, but verify with official perks.
coupleIs this hotel suitable for couples?
Highly recommended by 127 couples for its historic charm, comfortable beds, and service. Note that rooms can be small and street noise may affect sleep.
businessHow is the experience for business travelers?
Business travelers appreciate the historic vibe, comfort, and excellent service. However, be aware of street noise and expensive valet parking fees.
familyWhat should families with children know?
Children are welcome with kid meals available. Families praise the service, but note small rooms, significant street noise, and some concerns about the surrounding area's safety and hygiene.
roomWhat are the room facilities and cleanliness like?
Rooms feature AC, non-smoking options, and gym access. Cleanliness scores 8.6 with comfortable beds. However, some guests report small spaces, dated fixtures, and occasional cleanliness issues.
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