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Hotel Serra Canela

★★★★·9.0/ 10Excellent
·Hotels
📍Avenida Canadá 34 apartamentos · Canela ↗
Check-in 02:00 PM / out 12:00 PM
Offsite parking discounted rates availableAir conditioningFamily roomsLift / ElevatorLuggage storageParkingAll 33 facilities +
Review
04

Guest scores & sentiment

From 221 guest reviews · multi-source · as of 2026-07-12

Guests praise the attentive staff, clean rooms, and good breakfast. Main complaints involve poor soundproofing causing corridor noise, outdated amenities like non-smart TVs, inconsistent shower temperatures, and occasional odors or cleaning lapses.

Dimension scores · cross-source

Value9.2
Service8.9
Facilities8.9
Cleanliness8.9
Location8.8
Surroundings8.8
＋ PraisedComfortable beds & hot water · Varied & tasty breakfast · Friendly & professional staff · Good value for money
－ ComplaintsPoor soundproofing & noise · Small rooms & bathrooms · Basic bathroom amenities · Some aging facilities

KEYSuitable for those valuing quiet and service. Noise-sensitive guests should request rooms away from elevators/kitchens. Expectations for smart tech should be managed.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?＋
Located in quiet Canela near Stone Church and Festivals Palace, 4km from the airport. Ideal for tranquility seekers, though slightly distant from the city center. (Location score: 8.8/10)
diningHow is the breakfast? Is there a restaurant on-site?＋
Offers a highly praised delicious buffet breakfast. A coffee shop is on-site for convenient drinks. Dining is a key strength. (Value score: 9.2/10)
serviceHow is the staff service?＋
Staff are consistently praised for being attentive, friendly, and efficient. This high level of service is a major pro, contributing to a 99% recommendation rate. (Service score: 8.9/10)
roomAre rooms well-equipped? Is there WiFi?＋
Rooms feature AC, flat-screen TV, free WiFi, and private bathrooms. However, some guests note outdated amenities like non-smart TVs and inconsistent shower temperatures. (Facilities score: 8.9/10)
pros_consWhat are the main pros and cons?＋
Pros: Attentive staff, high-quality breakfast, quiet environment, and high cleanliness. Cons: Poor soundproofing, some outdated facilities, and occasional odors. Recommendation rate is 99%.
familyIs it suitable for families with children?＋
Although family rooms exist, the hotel policy states children are not allowed. Therefore, this hotel is not suitable for guests traveling with children.
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