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Beppu SUGINOI HOTEL

★★★★·9.3/ 10Excellent
·Hotels
📍Kankaiji 1 · Beppu ↗
📞+0977788888·Official site ↗
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorAll 44 facilities +
Review
Official

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 spa tubs, hot springs, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands. Grab a bite to eat at TERRACE & DINING SORA, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily for a fee. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. A train station pick-up service is provided at no charge, and free self parking is available onsite. Make yourself at home in one of the 587 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have hair dryers and slippers.

04

Guest scores & sentiment

From 280 guest reviews · multi-source · as of 2026-07-10

Guests praise the vast facilities, scenic onsens, and family-friendly entertainment. Criticisms focus on aging rooms, inconsistent food quality, and occasional hygiene lapses. Best for families seeking a resort experience.

Dimension scores · cross-source

Cleanliness9.4
Surroundings9.4
Rooms9.3
Facilities9.2
Service9.0
Wi-Fi8.9
Location8.6
Value8.2
＋ PraisedSpacious clean rooms · Excellent buffet · Comfortable open-air bath · Friendly staff
－ ComplaintsLong distances to facilities · Slow group dining service · Poor staff coordination · Outdated/cleanliness issues

KEYIdeal for families. Choose newer/higher-floor rooms. Manage food expectations.

FAQ · grounded in hotel data & reviews

locationIs the location and transportation of Suginoi Hotel convenient?＋
Located in Beppu with great views. While some guests note it is far from the station, free shuttle services are provided. The location score is 8.6, making it suitable for vacation travel.
facilityWhat are the main leisure and entertainment facilities at the hotel?＋
The hotel boasts vast facilities including multiple hot spring baths, indoor/outdoor pools, saunas, a bowling alley, karaoke, and game areas. With a facility score of 9.2, it is ideal for family vacations.
diningHow is the dining service and breakfast at the hotel?＋
Dining services are generally well-received, offering buffets with fresh local ingredients. Some guests praised the unlimited alcohol at dinner and special breakfasts, though some noted declining food quality.
familyIs this hotel suitable for families with children?＋
Highly recommended. Families appreciate its comprehensive resort attributes, including water parks, game areas, and child-friendly dining. The rich facilities and enthusiastic staff make it an ideal choice for family vacations.
coupleAre there any recommended experiences or things to note for couples?＋
Couples appreciate spacious rooms, stunning views (starry sky and sea), and hot spring facilities. However, note that the large scale makes movement inconvenient, and noise in elevators and corridors can be an issue for those seeking quiet.
roomHow are the room facilities and hygiene conditions?＋
Rooms feature air conditioning, Western-style beds, and flat-screen TVs, some with tatami areas. Room scores are 9.3 and cleanliness 9.4, but some guests noted aging facilities and occasional hygiene lapses, so inspection upon arrival is advised.
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