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GRAND CITITEL Hanoi Hotel & Spa

★★★★·9.2/ 10Excellent
·Hotels
2018 opened · 2024 renovated· 98 rooms· Check-in 02:00 PM / out 12:00 PM
Fitness facilities (surcharge)Health or beauty spa nearbyGuest education on local ecosystems and cultureAir conditioningFamily roomsLift / ElevatorAll 66 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. The hotel offers taxi and shuttle amenities for your ease in navigating around Hanoi. The hotel offers reception amenities including concierge service, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Should you require assistance, the ticket service and tours can also aid in booking tickets and securing reservations at the finest shows and events in the vicinity. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. The hotel's daily housekeeping ensures an excellent option for your stay. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service, blackout curtains and air conditioning, all designed with your ease in mind. In select rooms, visitors can enjoy a touch of amusement with the availability of daily newspaper, television and cable TV for their entertainment needs. Within specific rooms, a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries, bathrobes and towels within a few chosen chambers. Each day, arise to a delightful complimentary morning meal at Grand Cititel Hanoi Hotel & Spa. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day, engage in the entertaining activities available at Grand Cititel Hanoi Hotel & Spa. Unwind and conclude each day delightfully by stopping by massage and spa, ensuring a soothing experience. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

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Guest scores & sentiment

From 555 guest reviews · multi-source · as of 2026-07-05

Guests praise friendly staff and central location. Rooms are generally clean. Cons include small sizes, thin walls, maintenance issues like jacuzzi, and difficult alley access.

Dimension scores · cross-source

Service9.4
Value9.2
Location9.2
Cleanliness9.2
Facilities8.7
Surroundings8.6
+ PraisedPrime location · Friendly and professional staff · Clean and tidy rooms · Delicious breakfast
- ComplaintsSmall room size · Poor soundproofing · Limited breakfast variety · No toilet bum gun

KEYSuitable for those valuing service/location. Avoid if sensitive to noise; expect small rooms and aging facilities.

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